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Hybrid Hiring Fresher/Customer Care Executive/ Call Center /Telecaller/BPO/Voice Process

Infasta · Secunderabad, India · Hybrid

  • Junior
  • Office in Secunderabad
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Company Description:

We are an end to end web solution services company who believe that if our clients can envision their goal, we can make their vision a reality through the web portals we design. It is our earnest endeavor to offer practical solutions with the aid of the latest technology to ensure optimal results for the sustainability of our client’s business and fulfilling its objectives. We deliver an array of services including website designing, mobile application development, graphic designing, end to end content writing, internet marketing, and social media management to name a few.

Job Description:

Hiring Fresher/Customer Care Executive/ Call Center /Telecaller/BPO/Voice Process

You will be responsible for reaching out to potential or existing customers over the phone to promote products, services, or solicit information. Your role is critical in generating leads, maintaining client relationships, and achieving the company's customer engagement goals.

Key Responsibilities:

  • Outbound Calls: Make outbound calls to potential customers to explain product offerings, services, and promotions.
  • Customer Support: Handle inbound queries and complaints with professionalism and resolve them efficiently.
  • Lead Generation: Identify potential leads and follow up with them for business conversion.
  • Sales Conversion: Persuade and convince customers to purchase products/services or schedule appointments.
  • Data Entry: Maintain detailed records of customer interactions, including call outcomes, follow-up information, and other necessary details in the CRM system.
  • Feedback Collection: Obtain customer feedback to improve services and provide relevant insights to management.
  • Follow-up Calls: Follow up on previous calls to engage potential customers and nurture relationships.
  • Target Achievement: Meet or exceed daily/weekly/monthly call quotas and sales targets.
  • Script Adherence: Follow provided scripts while engaging with customers and remain polite and professional at all times.

Regards
Mounika HR
Infasta Soft Solutions Pvt Ltd

Qualifications:
  • sales, telemarketing, or customer support.
  • Good understanding of product/service offered by the company.
  • Proficiency in multiple languages is a plus.
Additional Information:

🏢 Company: Infasta Soft Solutions
Hiring Fresher/Customer Care Executive/ Call Center /Telecaller/BPO/Voice Process
📍 Location: West Mardepally, Secbad
⏰ Timings: 10 AM to 7 PM
🛠 Experience: Freshers

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