Hybrid Customer Service Manager
Standard Electric Supply Co. · Roselle, United States Of America · Hybrid
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Hybrid Customer Service Manager
Standard Electric Supply Co. · Roselle, United States Of America · Hybrid
- Professional
- Office in Roselle
Customer Service Manager - Illinois and Indiana
This position is posted in two locations to reflect our flexibility with where the successful candidate may be based. Candidates may work out of our Indianapolis, IN or Roselle, IL location.
The pay range for this position is $90,000 to $110,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual’s qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.
Standard Electric Supply Co. is one of the top 100 electrical and automation distributors in the country and we want YOU to join our team! We are a well-established electrical distributor of automation, control, power, distribution, and other conventional electrical products with a passion for innovation. We’re looking for a motivated and experienced customer service manager to lead our service team and ensure exceptional support for our customers. If you’re passionate about team development, process improvement, and delivering top-tier service, we’d love to hear from you.
This position is posted in two locations to reflect our flexibility with where the successful candidate may be based. Candidates may work out of our Indianapolis, IN or Roselle, IL location.
The pay range for this position is $90,000 to $110,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual’s qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.
Standard Electric Supply Co. is one of the top 100 electrical and automation distributors in the country and we want YOU to join our team! We are a well-established electrical distributor of automation, control, power, distribution, and other conventional electrical products with a passion for innovation. We’re looking for a motivated and experienced customer service manager to lead our service team and ensure exceptional support for our customers. If you’re passionate about team development, process improvement, and delivering top-tier service, we’d love to hear from you.
Minimum Qualifications:
- 3-4 years of Inside Sales experience
- 3+ years of management experience
- Experience with ERP system software
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to travel to our tri-state locations 25% of the time
Responsibilities
- Learn about our industry, tools, and systems to become the go-to expert for customer service operations
- Work with & manage the Inside Sales associates in both the Illinois and Indiana markets.
- Communicate business initiatives, sales & service performance, and goals.
- Manage, train, and develop associates by providing ongoing coaching and feedback to support team growth and success
- Identify opportunities to enhance service quality and implement new processes that exceed customer expectations.
- Take the initiative to identify the root cause of service issues and address the issues through preventative and corrective actions.
- Respond promptly to customer concerns and keep the customer service team informed throughout the resolution process
- Collaborate with trainers to ensure new team members receive proper onboarding and documentation is submitted to HR
- Ability to travel to Standard Electric Locations (4 in Illinois and 2 in Indiana) 5 to 7 days per month to meet with team.
- Work with team members to establish and achieve SMART goals aligned with department objectives
- Monitor trouble tickets and call queues to ensure timely responses and issue resolution
Benefits:
- Business Hours 7:30 AM - 4:30 PM, Monday – Friday
- Paid Vacation, Sick, and Personal Days
- Paid Holidays
- Health, Dental, and Vision Insurance
- 401K Match and Profit Sharing
- Paid Parental Leave
- Tuition Reimbursement
- Student Loan Repayment Assistance
- Family Oriented Culture
