Homeoffice Field Service Engineer I (Laboratory Equipment) (Southern Louisiana REMOTE)
Thermo Fisher · Remote, Louisiana, USA, United States Of America · Remote
Homeoffice Field Service Engineer I (Laboratory Equipment) (Southern Louisiana REMOTE)
Thermo Fisher · Remote, Louisiana, USA, United States Of America · Remote
Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Join our inquisitive team at Thermo Fisher Scientific; we value exploration and discovery.
How you'll make an impact:
You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide sophisticated services on laboratory equipment, including the following:
- Repair, install, and maintain various Laboratory Equipment Products, including temperature monitoring, incubators, centrifuges, refrigerators, freezers, and cryogenic storage.
- Work directly with customers to schedule visits, address their concerns, and provide reassurance while resolving their problems.
- Completing learning assignments on time, reading procedures, submitting expense reports, and maintaining spare part inventory.
Benefits and Travel:
Field Service Engineers (FSEs) are "remote" colleagues since they commute daily to customer sites to provide service. FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel of approximately 50% is required to service customers and participate in training programs. Expect up to 75% travel in the first year of employment to accommodate for training.
The ideal candidate will reside in or around:
- New Orleans
- Lafayette
- Baton Rouge
The primary territory for this position includes Louisiana and Southern Arkansas.
Minimum Education & Experience:
Minimum education is a high school diploma and 4+ years of related experience
Preferred education and experience is a certification, associate's, or bachelor's in HVAC, electronics, or engineering and 1 year of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc.
- Experience in customer-facing positions preferred.
- Experience working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience is helpful.
- Ability to operate computers, smartphones, and related software efficiently.
- Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.
Knowledge, Skills, Abilities:
- Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
- Customer skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
- Problem-solving skills: diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.
- Technological proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
- Independent: Prioritize tasks, use good judgment, and apply all available resources.
- Maintain a valid driver's license and safe driving record.
