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Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Chargeback Analyst will be responsible for the timely review and validation of debit memos submitted for chargebacks through Model N Flex with complete accuracy.  The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $8B in annual chargebacks.  Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. The specialist is responsible for doing analysis of accounts, using internal reporting tools, to identify associated error/dollar trends and will report results to management.

How you’ll spend your day

• Analyze daily chargeback transactions and ensure timely processing (3–5 days) in Model N Flex.
• Investigate and resolve chargeback errors to prevent systemic issues and potential revenue leakage.
• Act as the primary contact for wholesalers, customers, national account managers, and internal teams (pricing, AR, finance, government pricing, IT, EDI, returns, rebates).
• Provide account analysis and reporting to support management decisions.
• Manage wholesaler relationships: lead recurring calls, prepare agendas, track issues, document minutes, and follow up on action items.
• Deliver analysis of indirect sales reporting to Account Managers, Branded Business Unit, and Government Pricing teams; identify trends and communicate business impact.
• Partner with Accounts Receivable to reconcile chargeback deductions and resolve disputes.
• Support internal and external audits (SOX, PWC, functional audits) with data investigation, documentation, and resolution of claims.
• Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales.
• Identify and escalate Model N and EDI system issues; coordinate with IT/EDI teams to drive resolution and provide regular updates to management.
• Track, summarize, and present chargeback/accounting issues and trends to management.
• Hybrid model: 3 days working from office and 2 dys working from home (Tuesday & Wednesday)

Your experience and qualifications

Education:

• Bachelor’s degree; equivalent combination of education and experience will be considered.

Experience:

• Minimum 3 years of experience in a corporate or pharmaceutical environment, preferably in Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks, or related analytical functions.
• Strong proficiency in Microsoft Word and Excel; familiarity with internet research tools.
• Experience with Model N Flex is highly desirable.
• Excellent verbal and written communication skills for effective interaction with clients, wholesalers, and internal teams.
• Ability to work independently as well as collaboratively within a team.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to identify issues and propose solutions.

Physical Requirements and Working Conditions:

• Incumbents in this class are subject to extended periods of sitting

Enjoy a more rewarding choice

We offer a competitive benefits package, including: 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid
• Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.  
   

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.   

Compensation

The annual starting salary for this position is between $77,120 – $101,220 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:  Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.    
  
Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to [email protected] with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.   

Important notice to Employment Agencies - Please Read Carefully  

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.