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Hybrid Ward Clerk - Ward 5A (MELBOURNE, VIC, AU, 3000)

Peter MacCallum Cancer Centre · MELBOURNE, Australia · Hybrid

  • Junior
  • Office in MELBOURNE
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At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

 

YOUR ROLE IN OUR FUTURE

 

Ward Clerk - Ward 5A

  • Ongoing, part time position
  • 16 hours per fortnight
     

Ward 5A is a 32 bed inpatient unit seeking a highly motivated and experienced Ward Clerk for a Permanent Part Time position (16 hours per fortnight).

 

About the role

This is a job share arrangement where you will work every alternate weekend in the Fortnight on Saturday & Sunday from 830-1700 (1 weekend per fortnight) This role is pivotal to the smooth running of the unit and this we are seeking a committed and compassionate individual to join our team.

Key responsibilities will include processing patient admissions, completing discharges, scheduling appointments and answering telephones enquires.  We are looking for a candidate with excellent customer service, strong communication skills, who is proactive and works well within a team.

 

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

 

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

 

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us using the information below for a confidential discussion.

 

Hiring Manager: Delia Comodo/Shannon Cooper

Contact Number: 03 855 95630

Email: [email protected]/[email protected]

 

Applications close: 27 August 2025

______________________________________________________________________________________________________

Position Summary

The Ward Administrative Officer role is to provide clerical and administrative support service to the nominated unit. The key responsibilities of this role are to: 

  • Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit. 
  • Provide knowledge in the Patient Administration System (PAS) and administrative processes, including those relating to patient registrations, admissions & discharges, appointments and revenue management. 
  • Liaise with other departments to assist the efficient and timely coordination of patient care and administration. 
  • Provide appointment bookings support service for patients and clinical staff. 
  • Provide administrative support to the Nurse Unit Manager for daily management of the unit 

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS1

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal: 

  • Nurse Unit Manager 
  • Nursing, Medical and Allied Health staff Health Information Services 
  • Other Administrative teams Patients Services Assistants 
  • Key staff from other units and departments 

Education

Skills

Essential Requirements 
  • Experience and/or technical training in an administration setting. 
  • Strong customer service skills, able to communicate effectively and respectfully with patients and staff. 
  • Demonstrated skills in the use of IT systems, preferably in a health care setting. 
Desirable Requirements 
  • Experience using patient administration systems, in particular iPM. 
  • Previous health service administration experience. 

 

Certifications, Licenses & Registrations

Key Accountabilities

Key AccountabilitiesDemonstrated by / Key Performance Indicators

1. Provide exceptional customer service

Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
Obtain the required information from patients, carers and staff in an efficient and courteous manner
Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines
Ensure phone and email enquiries are triaged to the correct destination

2. Accurately and efficiently process patient activities

Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion.
Communicate with external organisations such as health insurance funds, Veterans Affairs and WorkCover regarding payment of accounts as required
Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
Perform role in line with confidentiality and privacy requirements

3. Prepare accurate and timely reports

Prepare accurate orders, invoices, activity data and/or billing in a timely fashion
Follow progress of invoices, orders or payments to ensure action occurs as specified in these documents
Prepare and report departmental KPIandrsquos to management on request

4. Support the work of the team and department

 Work cooperatively as part of the team and assist other areas and staff as necessary
Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings
Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers.
Train new employees in basic administrative functions
Identify opportunities for process improvement and work with team lead to implement appropriate solutions
Other tasks as directed by your team leader or manager

Key Accountabilities (Contd..)

______________________________________________________________________________________________________

 

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

 

 

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

 

 

WHY WORK FOR PETER MAC

 

  • Peter Mac offer a range of benefits which support our people both personally and professionally.
  • Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
  • We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.