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Remote Application Services Representative

Crump · Harrisburg, Pennsylvania, US, United States Of America · Remote

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Why Crump?

We understand that our teammates are more alike than we are different and that we are One Crump. Supported by leading technology tools and a collaborative work model, we empower our people to serve clients and support each other. Strong brands are built through consistent delivery of a company’s value proposition – for both its employees and its customers.

At Crump, we believe in investing in the teammates who work for us, supporting the business goals of the myriad professionals who work with us so they can best meet their clients’ needs, and bettering the communities that house our teammates. These beliefs have allowed Crump to maintain our standing as an industry top performer, not only as measured by sales results but, more importantly, by consistent customer and employee satisfaction and retention.

Job Summary

Establish and maintain agent hierarchy for purposes of contracting an agent to submit business to a carrier which is information used for the purposes of reporting and paying of commissions. Maintain and validate contracting and appointments through Crump. Act as a liaison between the insurance agents and insurance carriers for all contracting requests. Responsible for setting agents expectations appropriately and providing an exceptional service experience throughout the process.

Job Description

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective interpersonal and written communication skills
  • Ability to provide excellent customer service to both internal and external customers
  • Effective time management skills
  • Ability to prioritize and accomplish multiple tasks simultaneously
  • Capable of working independently as well as in a team environment
  • Ability to work in a self-directed fashion
  • Experience with PC’s in a Windows environment
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software products
  • Ability to analyze problems and develop solutions
  • Ability to communicate with individuals at all levels of the organization
  • Bachelor’s degree or equivalent education, training and work-related experience
  • Proficiency with office equipment including fax machines, copiers, telephone systems, etc.

Preferred Qualifications:

  • Supplemental computer knowledge – proficient in word and excel
  • LOMA ACS designation