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WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Test - CH Tokens 
Job Title: CPS Border Liaison Spec IV 
Agency: Department of Family & Protective Services 
Department: Region 10 CPS Dir Del -Other 
Posting Number: 6423 
Closing Date: 12/31/2025 
Posting Audience: Internal and External 
Occupational Category: Healthcare Practitioners and Technical 
Salary Group: TEXAS-B-20 
Salary Range: $2,131.58 - $3,389.62
Shift: Day 
Additional Shift: 
Telework: Eligible for Telework 
Travel: Up to 55% 
Regular/Temporary: Regular 
Full Time/Part Time: Part time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 501 HAWKINS BLVD 
Other Locations:    
MOS Codes: 31D, 35L, 35M, 68X, 73A, 311A, 351L, 351M, HM, IS, NC, 183X, 230X, 683X, 783X, IV, MST 
OAP12, 0149, 5821, 5822, 5832, 1N0X1, 4C0X1, 4E0X1, 14NX, 42SX, 43HX, 71SX, 0868, 66C, 47L, 66R 
31D, 35L, 35M, 68X, 73A, 311A, 351L, 351M, HM, IS, NC, 183X, 230X, 683X, 783X, IV, MST 
OAP12, 0149, 5821, 5822, 5832, 1N0X1, 4C0X1, 4E0X1, 14NX, 42SX, 43HX, 71SX, 0868, 66C, 47L, 66R 

Brief Job Description:

Position requires the successful candidate to have the infrastructure required to work remotely as needed.

Serves as the HHS Payroll, Time Labor and Leave (PTLL) Subject Matter Expert (SME) and Time Administrator (TA) for the Health and Specialty Care System (HSCS) Facilities. Provides support to employees, managers, and leadership relating to PTLL processes. Work involves coordination and assistance to facility managers and staff they supervise by providing PTLL guidance and entering leave requests on a consolidated timesheet, entering, and approving overtime/compensatory time for accrual and payment purposes, and researching and correcting history of time and leave entries to correct exceptions for managers as needed. Monitors payroll deadlines to ensure pay impacting transactions are correct. Runs time and labor reports and reconciles discrepancies in accordance with agency policy to ensure all known transactions are entered to meet payroll deadlines. Provides analysis of reporting data to leadership to ensure success and continuity of the CAPPS Self-Service method of timekeeping. Develops training material based on guidance from the HHS PTLL office leadership and provides training to employees and managers on Centralized Accounting Payroll Personnel System (CAPPS) application processes in accordance with agency policies. May assist in new hire orientation regarding timekeeping processes. Maintains communication with all stakeholders: HHS PTLL, HHS Employee Service Center,  and HHS HR staffs. Acts as a liaison for employees and managers on time and leave issues. Performs other duties as needed and assigned to support the time administration process at the facility. Works under general supervision with moderate latitude for the use of initiative and independent judgment.  

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with leave policy.

Provides procedural support to managers on time and leave processes. Analyzes reports, logs or forms; researches payroll discrepancies and corrects data or information. Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (40%)

Enters leave taken and hours worked for staff from sign-in sheets and/or HR0501’s on an as needed basis to provide back up support to other State Hospitals and State Supported Living Center.  Enters FLSA overtime & comp time payments for employees in accordance with the payroll processing calendar. Identifies and reports system issues and prepares management reports for facility leaderships, analyzes information to keep facility management and HHS PTLL informed, and responds to questions. Queries data regarding hours worked to ensure compliance according to HSCS policies. (20%)

Provides customer service to facility employees and management. Assists with the administration of Family Medical Leave (FMLA), Extended Sick Leave (ESL), Sick Leave Pool (SLP), Employee Donated Sick Leave (EDSL), Family Leave Pool (FLP), Leave Without Pay (LWOP) and Leave of Absence (LOA) and all-time reporting code transactions. (15%)

Assists with development of training materials and provides training to facility employees on time and leave processes, including use of the consolidated time sheet.  Presents time keeping policies and procedures at each facility New Employee Orientation (NEO) class. Responsible for providing maintenance training as needed. Identifies areas/challenges where additional support and training is needed. (15%)

Tracks on-call time for staff on a spreadsheet as needed and enters it into CAPPS when the leave is used. Monitors facilities use of Emergency leave and provides data to facility leadership. Monitors facilities use of unpaid leave and provides data to facility leadership to ensure employees are not on leave without pay (or are on a leave of absence) beyond three months. Audits leave records and may maintain employee file with monthly time reports and other supporting documentation as needed for employees suspected of abusing leave. (10%)

Duties may include:

Counseling employees and managers regarding FMLA, ESL, SLP, EDSL, FLP, LWOP and LOA

Sending ESL, SLP and FLP request documents to PTLL

Tracking employees on FMLA, ESL, SLP, EDSL, FLP, LWOP or LOA

Following up with managers who are not following policy regarding LWOP/LOA

Run weekly LWOP/LOA reports to check for policy compliance

Participates in departmental meetings

Participates in training and development programs

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Identify and mitigate possible challenges relating to time and leave.

HHS policies and procedures relating to time and leave.

Explain policies and procedures to staff and the public.

Skill in:

Microsoft Word, Microsoft Excel, Internet Browsers.

Skilled in Customer service.

Data Entry skills.

Prioritize tasks, schedule tasks, and pay attention to details.

Ability to:

Must be able to work in an office setting on-site as well as have the ability and infrastructure to telework. (computer/laptop, at home internet)

Maintain confidentiality.

Communicate clearly and concisely, both verbally and in writing.

Ability to meet deadlines.

Registrations, Licensure Requirements or Certifications:

 N/A

Initial Screening Criteria:

Experience in state government is preferred.

Experience working in a customer service environment preferred.

Experience coordinating work between organizational units is preferred.

Experience using a personal computer for inquiry and/or data entry.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.