Crm Careers in durham-north-carolina-us ∙ Page 1

Position Description:

ServiceTrade, a leading SaaS based solution, is seeking an extraordinary individual to become a top player within our dynamic organization. As an Emerging Territory Manager in the fire protection & life safety and mechanical industries, you will be at the forefront of revolutionizing an industry often overlooked when it comes to technology. You’ll work alongside our forward-thinking Leadership Team to spearhead impactful, transformative solutions.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. 

Why ServiceTrade:

This role is more than just a sales position—it’s an excellent opportunity for strategic thinkers to grow and make a meaningful impact. You’ll gain valuable experience navigating sales cycles, uncovering key opportunities, and contributing to shaping the future of our industry.

This position will allow you to:

• Develop negotiation, leadership, and strategic skills.
• Tackle high-potential projects that meaningfully influence the market.
• Build a strong foundation for career growth, with opportunities for advancement into senior roles.

About You:

You are eager to learn and connect with prospects to understand how our solutions can address their needs. You excel at leading sales opportunities and working collaboratively with internal teams to develop innovative solutions. You aim to deliver exceptional results through professional, polished interactions and thoughtful preparation.

This role provides an opportunity to:

• Strengthen your ability to navigate challenges and meet deadlines.
• Continuously improve through disciplined processes and a growth mindset.
• Build deep, trust-based relationships with customers.
• Achieve outstanding results through dedication and continuous development.

Office Environment:

This position is based in our Durham/RTP, NC office for applicants in and around Raleigh, Durham, Chapel Hill, Cary, Apex, and surrounding areas. Our office is located just off I-40 on Miami Blvd. 

You're expected to be in the office three days a week—Tuesday, Wednesday, and Thursday. Enjoy team camaraderie (and delicious catered lunches!) every Tuesday and Thursday.

Key Responsibilities and Activities

• Targeted Business Development: Execute lead generation, prospecting, and sales activities within your territory by researching the market, identifying prospects, and qualifying opportunities.
• Networking & Partnerships: Build and maintain a professional network, including prospects, market partners, and industry influencers, to amplify ServiceTrade’s values and extend our reach. Foster strong relationships with C-suite and owner-level stakeholders, positioning our solutions as vital to their operational success.
• Operations: Leverage CRM and sales technology to maintain accurate records of interactions and execute well-organized sales strategies.
• Prospecting: Identify and engage potential customers, guiding them through the sales process. Work with Client Success Management teams to expand our solutions' usage and impact.
• Travel: Limited travel is required, though you may attend trade shows, conferences, or visit client sites as needed.

Knowledge and Skills

• Professional Experience: 1-3 years in a sales role, ideally within a software company.
• Achievement: A track record of meeting goals, whether professional, academic, athletic, or within the community. You learn from challenges and continuously refine your approach.
• Communication: Strong ability to engage with prospects and communicate clearly in both verbal and written formats.
• Soft Skills: Quick learner with problem-solving abilities. You think critically, adapt to new challenges, and support customers throughout their journey.
• Preferred Experience: Experience selling into our industry or a related field is desirable.
• Education: A college degree with strong academic performance is preferred, though equivalent professional experience is also valued.

Compensation & Benefits:
Competitive Earnings: Start with a competitive On-Target Earnings (OTE) package, including uncapped earning potential for top performers. Additional incentives include periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses for exceptional contributions. Accelerators are available for exceeding 100% of your quota.

Comprehensive Benefits: Full benefits package, company-issued equipment, and a focus on professional development and growth.

A few things you'll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-Hybrid (must live within a weekly/daily commutable distance to the office or plan to relocate at your own expense)

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.