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Administrative Assistant (AM Shift)

City of Allen, TX · City Hall, United States Of America · Onsite

$35,422.00  -  $51,376.00

  • Junior
  • Office in City Hall
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About the Department

HIRING RANGE: $17.03 - $20.86 Hourly
FULL SALARY RANGE: $17.03 - $24.70 Hourly
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"
  • People First – Giving priority to others
  • Respect – Treating others with courtesy and dignity
  • Integrity – Serving with honesty, trust and hard work
  • Deliver – Following through on commitments while exceeding expectations
  • Excel – Creating an innovative and improving work environment

The purpose of this position is to provide part-time clerical support to the Information Technology department and serve as receptionist for City Hall. This is accomplished by providing customer service, answering switchboard, providing various administrative services, maintaining records and interfacing with other City employees and citizens. This position does not provide direction to other employees.

Position Duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Work from 8 AM - 12:30 PM each day at City Hall main entrance
  • Answers the main phone line for the City of Allen and serves as receptionist to City Administration visitors. Responds to calls and inquiries and proactively resolves customer service issues.
  • Provides information to the general public, greets visitors, and provides general information.
  • Receives, reviews and distributes mail and processes outgoing mail.
  • Provides administrative support for the Information Technology department which includes correspondence, reports, spreadsheets, registration and travel arrangements, itineraries and travel reimbursement forms, maintaining various calendars, and reconciliation of p-card charges.
  • Position includes sick and vacation hours and employee retirement (TMRS)
  • No Medical benefits included with this position
  • Performs other duties as assigned.

Minimum Qualifications

Education & Experience
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalence.

  • One year of relevant experience.
Certification and Other Requirements 
  • Valid Texas Drivers License.

Supervision Exercised:
Receives directions: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion. No responsibility for the direction or supervision of others.

Overall Physical Strength Demands
Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.

Other Qualifications

Knowledge of:

  • Modern office practices, procedures, and equipment
  • Customer service principles and techniques for front-line public service
  • Business correspondence, grammar, and professional communication standards
  • Records management practices, including filing and data organization
  • Basic accounting and financial processes such as p-card reconciliation
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and related software tools
  • City policies, procedures, and services (or ability to quickly learn)

Skilled in:

  • Providing courteous and professional customer service in person, by phone, and electronically
  • Managing multiple tasks, calendars, and priorities with accuracy and attention to detail
  • Preparing, formatting, and proofreading correspondence, reports, and spreadsheets
  • Operating a multi-line switchboard and directing calls efficiently
  • Coordinating travel arrangements, registrations, and reimbursements
  • Processing and distributing incoming/outgoing mail and maintaining office supplies
  • Communicating effectively with diverse groups, including City staff, officials, and the public
  • Exercising discretion, integrity, and professionalism in handling confidential or sensitive information