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All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. 

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. 

• We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve. 
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to: 

• Demonstrate a desire to assist.
• Listen to understand and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite, and courteous.
• Leave our customers and associates “better than where we found them.” 

The Learning Designer/Trainer reports to the Director of Corporate Training. This role is focused on creating robust, engaging and effective learning experiences by designing educational materials, courses, and training programs enterprise wide as well as facilitating these learning experiences. This role involves collaboration with subject matter experts, utilizing instructional design principles, and leveraging various technologies to enhance learning outcomes. 

Key Responsibilities

• Curriculum Development: Design, develop and implement educational curriculum for various formats (instructor-led training ,e-learning, blended learning)
• Needs Analysis: Conduct needs assessments and analyze learner needs to determine appropriate instructional strategies and content development.
• Content Creation: Create instructional materials including lesson plans, course outlines, storyboards multimedia elements, assessments, and supporting documents.
• Technology Integrations: Utilize authoring tools and learning management systems and authoring tools to create interactive and engaging learning experiences.
• Evaluation and Improvement: Assess the effectiveness of instructional materials and programs through data analysis; implement improvements based on evaluation results.
• Facilitation: Facilitate trainings for employees (typically ranging in size from 1-50 employees).
• Collaboration: Work with subject matter experts, trainers , and stakeholders to ensure the accuracy and relevance of content.

Qualifications

Education: Bachelor’s degree in Instructional Design, Education, Educational Technology, or a related field. Master’s degree preferred. 

Experience: 5+ years in instructional design, learning design, or training

Proven experience in instructional design, curriculum development and educational technology. Experience in life insurance preferred. 

Skills:

• Strong understanding of instructional design models and principles (e.g. ADDIE, SAM)
• Strong facilitation skills (in-person, hybrid, and virtually)
• Proficiency with e-learning authoring tools 
• Familiarity with Learning Management Systems (LMS) and other educational technologies 
• Excellent written and verbal communication skills
• Strong project management and organizational skills
• Ability to work collaboratively and independently.

Technical Skills: Basic HTML/CSS knowledge, multimedia editing skills, and proficiency with various design programs