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Hybrid BMW Highline Warranty Administrator

Murgado automotive group ·  Barrington, IL, United States Of America · Hybrid

  • Office in Barrington, IL
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Responsibilities:
Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims.
Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation.
Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims
Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission
Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims.
Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.
Requirements:
Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred.
Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems.
Skills: Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities.
Education: 
High school diploma or equivalent.
Benefits:
Compensation: Competitive salary and benefits package, including paid time off, health insurance, and retirement plans.
Work Environment: Positive work environment with opportunities for growth and advancement.