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2 Remote & work from home jobs online

Hybrid Customer Support Engineer - AxiomSL Fintech

NASDAQ ·  Portugal-Lisbon, United States Of America · Hybrid

  • Office in Portugal-Lisbon
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About Nasdaq!

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. 

 

About the team:

Provide expert-level functional support to external Customers efficiently resolving AxiomSL product issues via Case Management System, or zoom including replication and analysis of issues in mirrored AxiomSL support environment.  

 

Your responsibilities:

  • Takes ownership, replicates, analyzes and resolves Customer issues related to AxiomSL Product functionalities, architecture and infrastructure components within both Customer-owned and the Nasdaq Cloud Platform and environment.   
  • Documents Incidents and Service Requests processing; communicates with Customer in timely, professional and polite manner, with compliance with ISO-9001-based SLAs and SLOs and other internal processes.
  • Works closely with with Product Management, Engineering, Operations, and other Support teams (by providing comprehensive information on issue status and investigation results) and by following up on issues and their resolution. 
  • Constantly improves personal knowledge of AxiomSL products by passing the required certifications.

What we expect:

  • 3 years of experience.
  • Linux and Windows Server OS troubleshooting.
  • Web Applications troubleshooting. 
  • Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to create, analyze and modify SQL queries.
  • Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.  
  • Excellent communication skills (using both written and verbal English) and ability to work with a team in a dynamic environment and to deadlines.  
  • Highly organized and methodical approach with attention to detail and accuracy.   
  • Result- and customer- focused.

It would be great if you have hands-on experience with configuring and troubleshooting of

  • Scripts written on Bash/PowerShell/vbs/.bat.
  • Java-based applications.
  • Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc). 
  • Database/DBMS; analyzing and improving SQL queries performance. 
  • LDAP & SAML/SSO.

 

What we offer:

  • Annual monetary bonus.

  • Employee Stock Purchase Program Nasdaq stocks with a discount.

  • Health Insurance program.

  • Additional paid leave days after 2 years of working at Nasdaq. 

  • Flex day program (6 days a year).

  • Internal mentorship program – get a mentor or become one.

  • Opportunities to grow horizontally or vertically in the organization.

  • Wide selection of online learning resources, e.g Udemy, O‘Reilly.

What happens now? 

This is a full-time permanent position located in Lisbon. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible. A valid work permit for the EU is required. 

 

Come as You Are 

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Please note that you might be contacted by a Talent Acquisition Partner from Lithuania or Sweden, using a Lithuanian or Swedish phone number.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.