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Position Description

General Atlantic is looking to hire a Salesforce Development Lead in our New York Office. The Salesforce Development Lead will be responsible for owning and enhancing a world-class CRM platform that supports our fundraising and investment teams globally across all strategies. The CRM platform provides a comprehensive solution to enhance collaboration and focused client strategy development, deliver management analytics and insights, and provide productivity tools to enhance investor relationships and investment decision-making.

The Salesforce Development Lead will oversee a development team comprised of employees, consultants and third-party vendors. The role requires active collaboration with end user stakeholders in our investor-facing and investment teams, as well as within IT with our product management, data engineering, infrastructure/security and interfacing application teams.

Responsibilities

• Lead the technical design and architecture discussions for Salesforce initiatives
• Manage day-to-day oversight of developer resources across multiple workstreams
• Perform code reviews and provide mentorship to developers, to ensure best practices and coding standards are followed.
• Design, develop, test, and deploy high-quality Salesforce solutions using Apex, Visualforce, Lighting Web Components (LWC), and other Salesforce technologies.
• Collaborate with business stakeholders to translate requirements into technical specifications.
• Stay up to date on the latest Salesforce features and releases and implement new capabilities.
• Serve as primary point of contact for Salesforce application support and resolution.
• Troubleshoot and resolve complex technical issues.
• Lead formal incident management process and root cause analysis.
• Manage and prioritize support queries, ensuring timely resolution and communication with stakeholders.
• Develop and maintain comprehensive documentation for support processes, configurations, and customizations.
• Lead and participate in project planning, status meetings and reviewing requirements with developers.

Qualifications

• College degree, additional degree preferred
• At least 7-10 years professional experience, with experience managing and developing small to mid-size developer teams.
• 5+ years of experience in Salesforce development in administration, with strong Salesforce expertise, ideally certified as Platform Developer I & II, and on the path to or holding Application/System Architect or CTA credentials. Additional value placed on certifications such as JavaScript Developer I, B2C/B2B Solution Architect, and OmniStudio Developer.
• Ability to demonstrate hands-on skills via Trailhead Superbadges, especially in Apex, Integration, LWC, and Automation
• Experience with the suite of Salesforce products across Sales, Service, Marketing, Portal, Data and Analytics/BI dashboards is preferred
• The candidate must have in-depth knowledge of Salesforce sales cloud, service cloud, standard objects, sharing settings, general configuration and setup menu.
• Strong expertise in Salesforce technologies, including Apex, Visualforce, Lightning Components and Salesforce APIs.
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and ETL tools.
• Proven experience of diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, FLS, etc.
• Strong understanding of Salesforce security, data management and best practices.
• Strong research and problem-solving skills, with ability to troubleshoot complex issues
• Hands-on experience designing and developing Lightning Web Components
• Hands on experience with DevOps tools and practices for Salesforce development and deployment.
• Familiarity with waterfall and Agile/Scrum methodologies.
• Independent thinker and self-starter with proven ability to execute in complex, sophisticated and fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Familiarity of CI/CD processes and tools for Salesforce
• Solid understanding of and experience with ETL tools like the Informatica cloud and/or Mulesoft
• Experience with relational databases, including work with SOQL, MySQL, SQL Server, Oracle, or other common RDBMS.

GA Value

• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with employer matching
• Professional development opportunities and ongoing training
• Collaborative and inclusive work culture with opportunities for advancement

General Atlantic offers a robust reward program to all employees that will support you and your family, maintaining fulfilling, secure and healthy lives now and into the future, which includes but is not limited to medical insurance, retirement savings contributions, mental and physical health resources and an equal pay program that allows you to earn a base salary of $175,000 - $215,000 of which the exact amount offered will be driven by the degree to which you meet role requirements, additional special skills and experience.  Additional reward programs, such as annual discretionary bonuses and long-term incentive programs, are available for eligible employees and are offered as recognition for performance and one’s contributions towards the organization’s success.