Microsoft-word Careers in -hull ∙ Page 1

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Customer Service Centre, Francis Street, Hull

£27,177 - £28,607 per year

40 hours per week - Monday to Friday, 8:00am – 16:30pm

We have an opportunity for an Administration Officer based within the Property Services Hub in our Customer Service Centre in Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial and Residential covering over 100,000 properties. The Administration Officer will provide quality administrative support for our maintenance function by raising orders for repairs, handling order queries and providing information to internal and external customers. We communicate with our customers and stakeholders via text message and email.

The role of Administration Officer will include:

• Delivering, maintaining, and monitoring effective and efficient administrative systems
• Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors
• Supporting the Management and maintenance of relationships with internal and external stakeholders, managers, and trade colleagues
• Supporting Sanctuary Maintenance by ensuring accurate and timely information is collected, collated, prepared, and presented
• Delivering services to the appropriate KPI’s and service standards, responding effectively and efficiently, working to deadlines and targets

Skills and experience:

• Proven experience of administration relating to customer service and complaints
• Working knowledge of call handling in a customer service centre environment
• Some experience of producing and analysing statistical information would be advantageous
• Team player with the ability to also work independently and use your own initiative
• Strong working knowledge of Microsoft Word & Excel (or similar)
• Proven experience of working to deadlines with the ability to prioritise your own workload

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £27,177 per annum (rising to £28,607 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 18 September 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.