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We are seeking a Analyst Relations and Customer Content Specialist to join our Corporate Communications team — an agile, innovative function shaping the external voice and reputation of NICE.

This dual-role position is an outstanding opportunity for a strategic communicator with a passion for connecting narratives, building relationships, and driving market influence. The role will be divided approximately 60% Analyst Relations and 40% Customer Content Development, with a unified purpose: to elevate NICE’s external perception, reinforce our industry leadership, and amplify the voice of our customers and advocates.

Key Responsibilities:

Analyst Relations (60%)

• Engage proactively with industry analysts (Gartner, Forrester, IDC, and others) to foster deep, trusted relationships that strengthen NICE’s position as an innovation leader.
• Manage analyst briefings, inquiries, and research evaluations, ensuring strategic alignment, preparation of executives, and delivery of compelling narratives and materials.
• Support flagship analyst reports (e.g., Magic Quadrant, Wave) through strategic program management, including response development, messaging alignment, and proactive advocacy.
• Monitor and influence industry analyst research, identifying opportunities to position NICE favorably and address potential challenges.
• Collaborate cross-functionally with Product Marketing, Product Management, and Sales to curate differentiated, analyst-ready content and messaging.
• Develop and maintain an annual calendar of analyst interactions, touchpoints, and content deliverables.

Customer Content Development (40%)

• Source, develop, and publish compelling customer success stories, testimonials, and case studies that showcase the real-world value of NICE’s solutions across key industries and geographies.
• Collaborate directly with customers, field teams, and account managers to secure participation, conduct interviews, and manage the approval process.
• Craft highly engaging written assets including case studies, customer profiles, customer quotes, and awards submissions that reinforce NICE’s customer-first culture.
• Align customer narratives with NICE’s broader brand voice, innovation pillars, and industry-leading capabilities across AI, cloud, digital engagement, and CX transformation.
• Support the elevation of customer advocates through speaking opportunities, analyst interactions, and media placements.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Marketing, Business, or a related field.
• 5+ years of relevant experience in analyst relations, corporate communications, customer marketing, or related functions — preferably within the technology or enterprise software sectors.
• Proven ability to build and nurture strategic external relationships with analysts, customers, and internal stakeholders.
• Exceptional written, verbal, and presentation skills, with a demonstrated ability to translate complex topics into compelling narratives.
• Strong project management capabilities; able to manage multiple priorities, deadlines, and stakeholders simultaneously with precision and poise.
• A natural connector and storyteller, fueled by curiosity, creativity, and a relentless drive for excellence.
• Comfortable engaging directly with executive leaders and high-profile external audiences.
• Humility, resilience, and a growth mindset to thrive in a fast-paced, innovation-driven environment.