Oral Health Outreach & Retention Coordinator at St. John’s Community Health

The Outreach & Retention Coordinator drives patient engagement and retention for HIV-reactive individuals in Oral Health Services. This role develops and leads outreach initiatives, builds partnerships, and implements data-driven strategies to enhance care access. Acting as a liaison between internal clinical services and the community, the coordinator ensures seamless patient enrollment, fosters collaboration, and optimizes outreach methods to improve health outcomes.

Benefits:

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Qualifications/Licensure:

Education & Experience

• Bachelor's degree in a related field, Master's degree preferred
• Two years’ related experience within human services and/or public health;
• Two years’ experience conducting community and/or street outreach, specifically to hard-to-reach populations;
• Experience in community organizing;
• Experience working with HIV reactive individuals and underserved communities such as undocumented workers, unaccompanied minors, LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness; and
• Bilingual English/Spanish required (read, write, speak)
• Oral Health knowledge preferred 

Responsibilities:

• Design and lead strategic outreach initiatives to identify, engage, and retain HIV-reactive patients in Oral Health Services, using data-driven insights to inform decision-making.
• Design, implement, and evaluate community engagement programs, optimizing outreach methods which include telephone, mail, community visits, social media and other approved avenues of engagement;
• Oversee the execution of patient retention strategies, managing resources and directing outreach efforts through outreach, health fairs, school relationships, community events, social venues (bars, clubs, etc.) and other approved activities;
• Design, implement and evaluate a specific Patient Retention intervention aimed at finding out of care patients living with HIV/AIDS (PLWHA) 
• Provide programmatic support to the Chief Dental Officer, including contributing to planning, evaluation, and administrative oversight of oral health initiatives.
• Develop partnerships with external agencies to maximize opportunities for collaborative activities
• Serve as the strategic liaison between Oral Health Services and PRIME Specialty Clinic to ensure that new patients are enrolled in oral health services seamlessly and in a timely fashion
• Collaborate with the Medical Care Coordination (MCC) team in locating out of care patients by providing outreach services to PLWHA that have fallen out of HIV medical care.
• Design and facilitate community-based classes, trainings, and meetings in the community, as requested. 
• Lead the development, oversight, and strategic dissemination of outreach materials.
• Implement and manage a referral process between dental and medical practices to support oral health care for HIV reactive patients.
• Coordinate referrals and assist in scheduling patient for treatment and follow up care at Dental Clinic.
• Assist with coordination and monitoring scheduling of appointments as well as reminder calls and recalls.
• Act as a lead administrator and enter patient data in Los Angeles County Casewatch, a multi-user, interactive database management system.
• Run and analyze clinical data reports as needed.
• Produce weekly, monthly, and/or quarterly data collection reports.
• Serve as a subject matter expert in oral health, providing guidance on best practices, contributing to program development, and ensuring integration of current clinical knowledge into outreach and patient engagement strategies.
• Work in collaboration with other departments when required.
• Attend regularly scheduled and impromptu meetings and maintain communication with program team members and supervisor.
• Other duties may be assigned or may be modified as business needs dictate.

St. John’s Community Health is an Equal Employment Opportunity Employer