Hybrid Triage Clerk at WCB Alberta

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Triage Clerk

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Triage Clerk

Access to Information

Edmonton, Alberta

Temporary Long-term, Full-Time Position

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries.

The Access to Information business area fulfills WCB - Alberta’s commitment to fair information practices.  Reporting to the Supervisor, Access to Information, you will be an integral part of the team responsible for reviewing and documenting incoming requests for information from workers and employers. You will also be responsible for processing employer and worker authorizations, determining the validity of access to information requests, and communicating internally and externally to solve problems. For more information about the Access to Information team, please visit: https://www.wcb.ab.ca/claims/access-to-information.html

Your Responsibilities:

• Use your independent problem-solving skills to analyze claim history and determine the validity of an ATI request.  
• Review authorizations to ensure representatives are authorized and the appropriate authority has been granted for claim file information.
• Review incoming requests and determine the validity and eligibility of a requestor’s request for claim -information.
• Create requests and gather components of the claim file within WCB’s secure digital environment.
• Release claim files electronically, accurately and thoroughly in accordance with WCB policy.
• Meet accuracy and statistical requirements on a monthly basis, showcasing your diligence and dedication to your work.
• Work in a high-pace environment, managing your own workload and working with your teammates to carry out the teams priority work.
• Solve problems and communicate with customers in order to avoid any unnecessary delays in service.
• Update business applications ensuring that a high level of accuracy and confidentiality is maintained.
• Communicate both verbally and in writing with external and internal customers.
• Perform other duties as assigned by the Work Coordinator and/or Supervisor.

Your Qualifications:

• A high school diploma, experience in an office and customer service environment are preferred.
• General knowledge of WCB legislation, policy and procedures is considered an asset.
• General knowledge and familiarity with the Freedom of Information and Protection of Privacy Act.
• Proficiency in MS Office (Outlook, Word, Excel).
• Proficiency using business computer applications including eCO and PAM (internal WCB software) is an asset.
• Highly effective in a multi-tasking environment with ability to handle large volume of work while meeting deadlines.
• Reliability and time management skills are integral to success in this position.
• The ability to exercise independent judgment and work with minimal supervision.
• Strong attention to detail.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: Grade 4

Start Rate: $44,091 to Job Rate: $48,993 per annum

This is a temporary, full-time position for approximately one year with the possibility of extension and/or permanency.  Candidates under consideration for this position may be asked to complete computer testing.

Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to www.wcb.ab.ca/careers. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Posted: February 20, 2025

Closes: February 26, 2025

Apply Now