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PMO Manager (Virtual/Remote)

InductiveHealth · Atlanta, Vereinigte Staaten Von Amerika · Remote

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Mission + People + Culture:  With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies.  Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions.  Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.

Why work at InductiveHealth?
1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.
2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.
3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.
4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.
5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes.

We’re looking for a PMO Manager to lead and evolve our Project Management Office in a growing, mission-driven public health SaaS organization. You’ll manage and guide a team of approximately 4-7 Project Managers. This team is responsible for both new client implementations and existing client projects that could range in size from small to enterprise implementations. Beyond direction responsibility for successful client projects, you will improve and shape all standards, tools, and processes that keep our projects running smoothly and our clients engaged. This is a hands-on leadership role for someone who is as comfortable rolling up their sleeves to refine workflows as they are mentoring project managers and collaborating across departments like Client Success, Product, and DevOps.
 
InductiveHealth is a provider of public health software and services. Primarily, we provide enterprise solutions across three areas of public health: Disease Surveillance, Syndromic Surveillance, and Immunization Information systems. Our clients are primarily State and Local public health departments as well as Federal public health agencies. Experience in public health agencies or government technology would be very beneficial, but is not required. 

What you'll be doing in this role:
  • Lead, coach, and develop a team of 4-7 Project Managers delivering projects of different sizes and scope to our clients. Projects will primarily involve delivery of our suite of SaaS products, but will also include a variety of internal projects.
  • Define and continuously improve PMO frameworks, tools, and best practices for project delivery, governance, and reporting.
  • Partner closely with the Client Success team to ensure smooth handoffs from contracting through implementation to long-term client engagement.
  • Oversee project portfolio performance, tracking KPIs such as timelines, budgets, resourcing and burn rates, risks, and client satisfaction.
  • Standardize documentation and project management methodologies to drive consistency and transparency across all client implementations.
  • Understand client PMO requirements and needs to ensure compliance with our own internal processes.
  • Collaborate with Product, Development, and Operations to streamline cross-functional processes and optimize delivery workflows.
  • Champion the use of tools like Smartsheet, Salesforce, Jira, and Microsoft 365 to manage and report on project activity.
  • Identify process bottlenecks and implement scalable solutions as our organization continues to grow.
  • Provide executive-level reporting and insights to leadership on project/client health, resource needs, and delivery outcomes.
What are we looking for?
  • 7+ years of experience in project management and PMO leadership, with at least 2-3 years leading or managing a team of project managers.
  • Proven success managing enterprise and large-scale SaaS software implementations with experience in a client-facing capacity. Projects routinely include complex data conversions, system to system integrations, and detailed workflow/security/reporting configurations.
  • Strong understanding of project management methodologies.
  • Hands-on experience using Smartsheet, Jira, and Microsoft 365 tools preferred. Experience in other project management tools a plus.
  • Demonstrated ability to build, document, and roll out scalable project processes and governance structures.
  • Excellent communication, organization, and stakeholder management skills; comfortable working cross-functionally and influencing with and without authority.
  • Ability to balance strategic thinking with day-to-day operational execution.
What will make you stand out?
  • Experience leading PMO functions in a growing SaaS company or startup environment.
  • Background and experience in government, public health, healthcare, or other regulated industries.
  • Certifications such as PMP, CSM, or PMI-ACP.


Benefits and Perks: InductiveHealth offers competitive benefits and perks including:
·       Virtual first, remote organization and culture
·       Flexible Paid Time Off (PTO)
·       401(k) retirement plan with corporate matching
·       Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
·       Short Term and Long Term Disability (for employee)
·       Life Insurance (for employee)
·       New Team Member support for home office setup

Target Salary Bands: Each team member’s compensation decisions are based on several inputs, and we expect many of the candidates who are offered positions to fall within the advertised salary band. We recognize that the team member hired may be less (or more) experienced than the posted job description therefore impacting compensation decisions.

About InductiveHealth: InductiveHealth (www.inductivehealth.com) was co-founded by Matthew Dollacker and Stephen Macauley in 2013.  Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC).  In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution.  To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (https://www.diversis.com/) in early 2022.

All responses to applications will come from [email protected] or from the domain @inductivehealth.com.

InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.