Sap Remote- & Homeoffice Jobs in torrance ∙ Seite 1

10 Remote- und Homeoffice-Jobs online

Customer Service Representative II

JR286 · Torrance, Vereinigte Staaten Von Amerika · Onsite

  • Professional
  • Optionales Büro in Torrance
Jetzt bewerben

JR286 is seeking a dynamic Customer Service Representative II to join our Sales and Customer Service team. In this role, you will serve as a key liaison between internal teams and external partners, ensuring the order book is managed with accuracy and urgency. You will need strong time management, prioritization, and communication skills to manage customer inquiries, resolve issues quickly, and keep stakeholders informed. We are constantly looking for new ways to improve, become more efficient, and maximize customer satisfaction—and we expect the same commitment from every new team member.

What You’ll Do:

  • Serve as the primary point of contact for customer inquiries via phone and email, ensuring timely and professional responses.
  • Manage a high-volume inbox and prioritize daily tasks to meet strict deadlines.
  • Validate, enter, and confirm customer orders with speed and accuracy; monitor the Daily Open Order Report to ensure data integrity.
  • Proactively identify and resolve issues including credit holds, pricing discrepancies, and shipment delays.
  • Partner cross-functionally with Sales, Operations, and Finance to support seamless order fulfillment and customer satisfaction.
  • Lead weekly Order Book Review meetings with Account Reps to ensure alignment, accuracy, and proactive problem-solving.
  • Support financial processes including Return Authorizations, Credit Memos, and third-party credit/merchant systems.
  • Actively participate in Customer Service and Operations team meetings, contributing ideas for continuous improvement.
  • Build strong relationships with customers and internal teams by anticipating needs, solving problems, and delivering consistent service excellence.
  • Take ownership of escalations, drive resolution, and follow up to ensure customer confidence and satisfaction.
  • Perform other duties as assigned to support team and business priorities.

What to Bring:

  • 2–4 years of experience in Customer Service, Retail Planning, or Buying (required).
  • Bachelor’s degree preferred.
  • Knowledge of the sporting goods or accessories industry (highly desired).
  • Experience with Oracle, SAP, or similar ERP systems required.
  • Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) with the ability to manage large data sets, create reports, and present findings clearly.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Proven ability to communicate effectively, lead discussions, and represent the team in cross-functional meetings.
  • Mastery of the English language with superior written, verbal, and interpersonal communication skills.
  • Demonstrated success working in a team-oriented service environment.
  • Any combination of education, experience, and training that provides the required skills and knowledge will be considered.

ADDITIONALLY: 

  • Position is full-time 
  • Position is in office five days a week

What We Offer:

  • Competitive salary (we leverage market data) + comprehensive benefits (medical, dental, vision, 401k match, life insurance, pet insurance)
  • Paid Parental Leave
  • On-site Company gym with access to a personal trainer
  • On-site Kitchen
  • 13 company holidays
  • Professional development workshops
  • Employee product discounts on selected brands