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At Genstone Insurance we are committed to providing innovative insurance solutions for clients who invest in single-family residential properties. As a specialty insurance broker, we see the unique needs customers have when obtaining insurance for their rental properties. We understand that every investor is unique, and their insurance should work specifically for them.

Reporting to the Group President, Financial Services, this position is responsible for leading and scaling a high-performing insurance sales team to drive profitable growth within a call center environment. This role oversees all aspects of the inside sales process, including planning, execution and performance optimization. This position recruits, develops and retains top-tier sales talent while fostering a culture of accountability, continuous improvement and result-oriented performance.

This role is accountable for executing sales strategies, monitoring performance metrics and ensuring alignment with business objectives. Additionally, this position oversees compliance adherence, optimizes sales processes, identifies and drives ongoing improvements to exceed production targets.

Qualifications Include:

• Bachelor’s degree in Business, Management or a related field (or equivalent combination of years of experience with High School diploma/ GED)
• 5+ years’ experience in Property & Casualty (P&C) insurance products and sales strategies
• 3+ years’ experience managing people and leading call center sales teams in a fast-paced, dynamic environment
• Proficient in using CCaaS platforms to enhance customer engagement
• Experience using Salesforce, Five9, carrier portals and similar industry-standard tools
• Strong skills and experience in MS Word, Excel and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401 (k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $60,000-$80,000
• This position also features a commission plan.

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.