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Description

SUMMARY

The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job. 

JOB DESCRIPTION

• Collect time cards from all field service technicians and post all labor, on a daily basis
• Complete payroll sheet and send to Controller on a bi-weekly basis
• Dispatch road technicians and parts delivery drivers
• Field phone calls from customers, technicians and other departments as needed
• Open and close all work orders for the shop and field technicians
• Open and close all tire work orders for parts
• Open quote segments for parts when needed
• Issue PO numbers and keep track of open PO’s, and receipt-in when invoices arrive
• Receive invoices from corporate office and separate any 3RD party billing to match up and mail to customer
• Other miscellaneous tasks include but are not limited to: filing, processing credit card payments, receipts to A/P, etc. 

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/Excellent customer service skills, personable
• Open/close work orders
• Maintain dispatch log
• Collect and input technician time cards
• Maintain purchase order system for vendor purchases
• Coordinate technicians

WORK EXPERIENCE REQUIREMENTS

2-3 years relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace