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Site Service Coordinator

Johnson Controls · Cardiff, Vereinigtes Königreich · Onsite

  • Junior
  • Optionales Büro in Cardiff
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What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.

What We Offer

  • Competitive Compensation
  • 25 days holiday plus bank holidays
  • Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
  • Training Opportunities: On-the-job and cross-training with excellent resources
  • Collaborative Environment: Supportive team culture and business resource groups
  • Career Development: Long-term growth and professional support

Your Responsibilities Will Include

  • Coordinating maintenance, servicing, and remedial work schedules
  • Creating and managing workpacks and documentation
  • Supporting engineers with planning and communication
  • Liaising with the customer on schedules and requirements
  • Maintaining accurate reports, records, and inspection data
  • Supporting health and safety admin and audits
  • Participating in audits and improvement initiatives
  • Support field operations as and when required please

How You Will Do It

  • Use Microsoft Office to manage schedules and reports
  • Liaise daily with engineers and the customer
  • Brief engineers on weekly priorities
  • Maintain service, safety, and training records
  • Join team briefings and internal improvement efforts
  • Act as the key admin point of contact on site
  • Pass enhanced vetting for a high-security site

What We Look For
Required:

  • Strong admin and organisational skills
  • Experience in a service-focused business
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Independent and team-working skills
  • Good communication and professionalism
  • Willingness to learn fire suppression systems

Preferred:

  • Experience coordinating work on industrial/safety-critical sites
  • Awareness of health and safety or compliance processes

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