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Engineering Manager - Payments & Loyalty

Boulder, CO

Who you are:  

SumUp is seeking an experienced Engineering Manager of Payments and Loyalty to join the SumUp team in the Boulder office supporting the Payments & Loyalty Team.  This team owns the card-present payment stack that powers thousands of merchants and a loyalty platform that serves 37 countries. You’ll lead a tight-knit group of 6-8 software engineers and partner with product, compliance and global engineering stakeholders to keep transactions flowing smoothly and securely. 

**This is an "In-Office" position in Beautiful Boulder, Colorado!**

What you’ll do:

• Set and communicate the strategic direction for both the US Payments and loyalty domains, providing technical and people leadership
• Own the full payments & loyalty stack end-to-end—from terminal OS and EMV kernels to our Payments API (PAPI) and consumer loyalty workflows
• Drive multiple acquirer certifications (Worldpay, TSYS, Fiserv/First Data) and ensure terminal firmware, peripherals and kernels remain compliant and compatible
• Lead the unification of our US infrastructure with SumUp’s global payments and loyalty platform, collaborating across 37 countries to deliver new features at scale
• Ship against an aggressive roadmap that includes three near-term certifications and a successful roll-out of loyalty onboarding inside the wider SumUp ecosystem
• Coach, mentor and grow engineers while fostering an inclusive, high-performing culture.
• Partner with Product & Design peers to scope work, remove blockers, and prioritise iterations to manage delivery for your team.

Must-have expertise and knowledge to be successful in this role:

• Deep knowledge of card-present payment flows (auth, capture, settlement, chargebacks) and experience with gateways, acquirers or processors such as Adyen, Stripe, Worldpay or Fiserv.
• Hands-on leadership building REST/gRPC payment APIs, microservices and event-driven architectures (Kafka/RabbitMQ/SQS) with high availability and rock-solid idempotency.
• Observability chops—tracing (OpenTelemetry), logging (ELK) and monitoring (Prometheus/Grafana).
• Proven experience leading engineering teams and delivering complex projects in a regulated environment.
• Problem solver with high autonomy that takes ownership and drives to systematic approaches to solutions.
• Applies systematic approaches to solutions - Breaks down ambiguous problems using structured methods (e.g. 5 Whys, decision trees, trade-off matrices, RACI) to clarify options and drive decisions.
• Leads in defining, tracking and delivering team commitments (such as OKRs).
• Ensures domain knowledge is accessible, discoverable, and used across the organisation.

Nice-to-have skills that are not needed but are a bonus:

• EMV / PCI-DSS, ISO 8583, ACH, SEPA, SWIFT or FedNow protocol expertise.
• Product experience that spans Loyalty, POS and Payments.
• Familiarity with GDPR, TCPA and CASL as they relate to loyalty data and marketing communications.

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. 

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Why you’ll love working at SumUp

• Ownership & impact: you will be the technical and organizational lead for payments and loyalty in our largest market
• Global reach: collaborate with engineering peers across Europe, LATAM and APAC while shaping products used by merchants in 37 countries
• People-first culture: competitive compensation and a commitment to work-life balance.
• Cutting-edge tech: work on EMV kernels, payment certifications and large-scale micro-services that process billions in transactions annually.

Compensation: 

• $200k-$220k
• Compensation will be finalized based on the candidate’s experience and location

Benefits & More:

• We’re a truly global team of 3000+ people from 60+ countries, working to help small businesses across 3 continents.
• Startup environment and small, cross-functional teams 
• A full suite of benefits including medical, dental and vision
• 22 days vacation days & 8 sick days plus 11 paid holidays
• 401(K) employer match and paid parental leave
• One month of sabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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