Homeoffice UX Content Strategist bei Agilesix

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for a UX Content Strategist to join a new cross-functional team with the Veterans Health Administration (VHA) on a high-profile project which seeks to determine if AI tools can assist with reducing provider burnout and improving the overall system for clinicians by reducing their administrative burden while also improving the Veteran experience by freeing the clinician to focus on the patient versus inputting information into the electronic health record (EHR).

We are looking for a UX Content Strategist to drive strategic messaging within the broader organization regarding these initiatives. You will apply your exceptional communication strategy, technical writing and design skills to create compelling, attractive and timely materials to share at all levels of seniority. You will also be responsible for collaborating with your team to create new content and edit existing content on the AI tools, ensuring all content is on-brand and optimized for search and user experience.

You have an adaptive, empathetic and collaborative mindset, and care deeply about team dynamics. Most importantly, you have a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!

Responsibilities

• Collaborate with product, design, engineering, and other departments to produce compelling, consistent content across all experiences.
• Stay up to date on emerging practices and technologies that support UX, in particular AI, and share these with the larger UX community at Agile Six when opportunities arise.
• Conduct content audits to eliminate redundant and outdated content.
• Guide new content development based on SEO and our audience's preferences.
• Analyze content usability metrics and make changes as needed.
• Partner in user research discovery and usability activities through a participatory process with stakeholders and team members.
• Create strategy deliverables such as message architecture, writing guides, content work plans, and content models.
• Keep UX content work in sync with the product roadmap and flag delays or issues.
• Collaboratively create and evolve user stories and acceptance criteria with the product owner and wider Scrum team.
• Communicate and collaborate with stakeholders and team members across a range of disciplines throughout the VA. Develop and implement a communication strategy across all required internal and external channels.
• Support the practice of communication and content strategy within the larger company as needed through activities such as:
  • Assisting in outreach, recruitment, and hiring efforts
  • Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.
  • Participating in communities of practice
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 4+ years of experience working as UX content strategist or related position in collaboration with digital product teams (enterprise environment a plus). Education in English, Journalism, or a related field
• Excellent writing skills in English for all media platforms
• A deep understanding of digital content practices, including creation, analysis, management, and governance
• Familiar with media, social media, news outlet and journalistic best practices
• Knowledge of AI and LLM technologies; experience with implementation a plus
• Ability to be autonomous, take initiative, and effectively communicate status and progress
• Focuses on meticulous attention to detail and precision in delivery, with good organization and time management skills
• Ability to be autonomous, take initiative, and effectively communicate status and progress
• Portfolio illustrating your process and samples of content driven by quantitative and qualitative user research
• Understand human-centered design best practices, including accessibility
• Proficient in Figma and modern prototyping tools
• Experience successfully collaborating with cross-functional partners and other designers and researchers, seeking and providing feedback in an Agile environment
• Adaptive, empathetic, collaborative, and holds a positive mindset
• Has lived and worked in the United States for 3 out of the last 5 years
• Some of our clients may request or require travel from time to time. If this is a concern for you, we encourage you to apply and discuss it with us at your initial interview

Additional desired qualifications

• Familiarity with the US Web Design System
• Familiarity with Section-508 and WCAG 2.1AA Accessibility requirements, standards, and testing tools
• Experience developing knowledge of complex domain and systems
• Experience working with government agencies
• Ability to work across multiple applications, components, languages, and frameworks
• Experience working in a cross-functional team, including research, design, engineering, and product
• You are a U.S. Veteran. As a service-disabled veteran-owned small business, we recognize the transition to civilian life can be tricky, and welcome and encourage Veterans to apply

At Agile Six, we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. Even if you don't meet every requirement, we encourage you to apply. We’re eager to meet people who believe in our mission and who can contribute to our team in a variety of ways.

Salary and Sixer Benefits

To promote pay equity, we publish salary ranges for each position.

The salary for this position is $120,029-$126,185

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.