Hybrid Operations Lead bei Cardless
Cardless · San Francisco, California, Vereinigte Staaten Von Amerika · Hybrid
Oyster – Mit Oyster weltweit einstellen. Vereinfachte Gehaltsabrechnung und Compliance.
Gesponsert von OysterAt Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 14 credit cards, including for Alibaba and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.
We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.
———
The Job
We're looking for an Operations Lead to join our team and help scale the systems and processes that keep Cardless running every day. Reporting to our Head of Payment Operations, this role is part chief of staff, part product manager — you'll work across every function in the company and build solutions (both technical and operational) to handle our rapid growth.
This is the perfect opportunity for someone who wants exposure to every corner of a fast-growing fintech company. You'll work with external partners like banks and card networks while partnering internally with engineering, product, compliance, and risk teams. If you're insatiably curious, love getting your hands dirty, and want to build the infrastructure that powers the next generation of credit cards, this role is for you.
This is not a role for someone who says "that's not my responsibility." We need someone who sees problems as opportunities, jumps in wherever needed, and thrives on making things work better. You'll touch everything that happens at Cardless — and we need someone who finds that energizing, not overwhelming.
What you'll do
Automate Everything That Shouldn't Be Manual
• Like when a process requires checking multiple systems to get one answer — you'll build the tool that brings it all together
• For example, if partner onboarding involves 20 different touchpoints — you'll streamline it into a repeatable playbook
• When teams are copying data between systems or manually tracking things in spreadsheets — you'll work with engineering to build the right solution
• You'll identify every process where we're using spreadsheets and humans instead of systems and code
Build for 10x Growth
• Today's manual process that takes 30 minutes will break when we have 10x the volume — you'll rebuild it before it breaks
• You'll design systems that can handle millions of transactions, not thousands
• When we launch with a new bank partner, you'll make sure our operations can scale without adding headcount
• You'll constantly ask "what breaks when we're 10x bigger?" and fix it now
Be the Connective Tissue
• Engineering needs to understand what our bank partners require — you'll translate
• Our card manufacturer has a weird file format requirement — you'll figure out how to make it work
• Compliance needs reports that don't exist yet — you'll build them
Own Whatever Needs Owning
• One day you're building the process for a new card program launch
• Next day you're in a pricing negotiation with Mastercard
• Day after that you're creating dashboards to track operational metrics
• If it affects our ability to operate and scale, it's your problem to solve
