Hybrid Digital Collaboration Team Lead bei Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Lead, mentor and motivate a team of IT professionals, ensuring high level of performance, engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team;
• Oversee the end-to-end IT service management lifecycle, ensuring compliance with ITIL best practices. Manage incidents, service requests, changes, and problems to maintain high service availability and quality;
• Cultivate and maintain strong relationships with internal and external stakeholders, including NATO personnel, to ensure clear communication and alignment of IT services with business objectives;
• Lead IT projects from initiation to completion, ensuring timely delivery within budget. Coordinate cross-functional teams, manage resources, and resolve any issues that arise during project execution;
• Track and report on key performance indicators (KPIs), service- level agreements (SLAs), and team performance. Identify areas for improvement and implement corrective actions as necessary;
• Drive continuous improvement initiatives, evaluate emerging technologies and tools (including uniFLOW), and recommend enhancements to improve service delivery and operational efficiency;
• Ensure IT services are delivered in accordance with applicable security policies, compliance requirements (e.g., NATO regulations), and industry best practices.

Essential Skills and Experience

• Proven experience in leading IT service teams, ideally in a complex and high-security environment such as NATO or similar organizations.
• Strong background in ITIL processes and frameworks, with a deep understanding of IT service management and delivery.
• Experience with project management methodologies (e.g. Agile) and leading cross-functional teams.
• Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage.
• Sound knowledge of infrastructure, networks and IT service management tools.
• Strong leadership skills with the ability to inspire, motivate and manage a diverse team.
• Excellent stakeholder management skills, with experience working with senior management and external clients.
• Ability to make sound decisions in a fast-paced and high- pressure environment, balancing technical and business priorities.
• Strong interpersonal and communication skills.
• Strategic thinker with the ability to implement tactical solutions.
• Results driven with a focus on continuous improvement.
• High attention to detail and strong organizational skills.
• Ability to handle multiple priorities and adapt to changing demands.

Training / Certifications:

• Certified ITIL Foundation (intermediate or advanced certification is a plus)
• Project management certification (e.g. PMP, PRINCE2)

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience, or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• Braine l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Around 22 working days each month, based on the following breakdown :10% Brussels, 20% Mons and 70% BLA. This resource will spend 15,4 days in Braine L'Alleud, 4,4 days in Mons and 2,2 days in Brussels.
• Travels outside of Belgium might be required.

Security Clearance

• Valid National or NATO Secret personal security clearance