Remote Sr. Salesforce Product Manager - Servicing bei Newrez
Newrez · Remote, TN, Vereinigte Staaten Von Amerika · Remote
Oyster – Mit Oyster weltweit einstellen. Vereinfachte Gehaltsabrechnung und Compliance.
Gesponsert von OysterExceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
POSITION SUMMARY
The Salesforce Product Manager - Servicing will focus on the Salesforce implementation for our Servicing Teams. This position will be responsible for evolving how our servicing teams leverage Salesforce capabilities, delivering end-to-end experiences that create efficiencies for users and bring extensive value to our company.
DESCRIPTION
Duties and Responsibilities
- Develop a deep understanding of our Servicing processes, identify pain points and opportunities, and translate them into effective Salesforce solutions.
- Gather business requirements, conduct business process analysis, and manage the delivery of complex, cross-functional projects.
- Meet regularly with business stakeholders to prioritize the implementation of new capabilities, bug fixes, and technical backlog items.
- Work with the Salesforce business analyst and development team to refine backlog items and create well defined user stories needed to deliver on enhancements prioritized by stakeholders.
- Partner with the Salesforce Solution Architect to proactively identify Salesforce capabilities that could be leveraged by the business to make existing processes more efficient and effective.
- Engage with the support organization to provide training, support and technical assistance to the operations team and end users.
- Maintain the Salesforce Servicing roadmap, informed by inputs from business and technology team priorities, and ensure alignment against the broader Salesforce Enterprise roadmap and strategy.
- Support data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
- Maintain in-depth knowledge of the organization’s Salesforce implementation and ancillary technologies and integrations.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
- Bachelor’s degree in marketing, Computer Science, Information Systems, or related field.
- 5+ years’ product manager or product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle.
- Experience in driving and gathering business requirements, assessments, and solutioning.
- Experience in guiding Salesforce implementations and transformations.
- Experience leading and working in scaled agile development scrum teams, both onshore and offshore.
- Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
- Experience within mortgage lending or servicing industry highly desired.
- Salesforce certifications, preferred.
Skills, Abilities, and Knowledge
- Extensive knowledge of Salesforce platform services, architecture, and data models.
- Enjoys working in a dynamic, fast paced, and high growth environment.
- Strong problem-solving and analytical skills, with the ability to convert consumer insights and performance data into high impact product initiatives.
- Delivery oriented.
- Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
- Technical skills would include Salesforce Service & Sales Cloud, Salesforce Financial Services Cloud, Salesforce Marketing Cloud, RingCentral, Scaled Agile Framework, application design.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
