Hybrid Global Revenue CRM Product Manager (Remote) presso ResMed

About ResMed

We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease, and lower costs for consumers and healthcare systems in more than 140 countries. Our 2030 operating model intends to improve 500 million people’s lives and achieve their full health potential.

Let’s talk about the Role:

We are seeking a Global Revenue CRM Product Manager to lead and support CRM initiatives across our enterprise. This role will consolidate CRM requirements from various business functions to establish global priorities and influence the CRM Center of Excellence backlog within the Global Technology Services (GTS) team.

The Global Revenue CRM Product Manager will act as a strategic business partner, ensuring that CRM development aligns with enterprise-wide business needs and priorities.

Let’s talk about the Responsibilities:

Strategy and Initiative Alignment

• Coordinate with business leadership, units, and functions to align CRM initiatives with broader business objectives. Identify opportunities to leverage technology for process transformation, operational efficiency, and enhanced employee experience.

• Collaborate with key stakeholders across Sales, Service, Marketing, GTS, and the broader organization to gather insights and ensure that technology solutions support our evolving business priorities and goals.

Stakeholder Collaboration

• Collaborate and coordinate with all Revenue regional teams to drive alignment on CRM initiatives across global sales and service teams.

• Work closely with regional Revenue CRM teams to ensure consistent implementation and adoption of CRM processes across all global regions. Promote a unified approach to CRM strategy, ensuring that regional needs and nuances are addressed while maintaining overall alignment with enterprise objectives.

• Lead efforts to standardize and harmonize CRM processes across different business units and regions. Facilitate cross-functional workshops and meetings to gather input, share best practices, and ensure that the Revenue CRM initiatives are aligned with the global business strategy.

• Serve as the primary liaison between business units, Marketing team, and the GTS team, ensuring alignment on CRM priorities.

• Lead communication and change management efforts by ensuring transparency regarding project and enhancement request prioritization, while fostering alignment and engagement across stakeholders.

• Establish and lead a CRM Change Control Board to manage global CRM request prioritization and governance driving cross-functional collaboration to align CRM strategy with business goals and operational needs.

• Communicate and advocate for business-driven CRM priorities to influence the backlog of the CRM Center of Excellence.

Requirement Discovery, Backlog Management

• Enable process improvement by identifying inefficiencies, evaluating system capabilities, and recommending technology solutions that enhance effectiveness and streamline workflows.

• Partner with business leaders, GTS, and other stakeholders to gather business requirements and translate them into actionable solutions aligned with organizational priorities.

• Collect, consolidate, and assess a backlog of CRM requirements from all business functions to develop a global prioritization framework.

• Monitor CRM delivery velocity, adoption and business impact, reporting progress and providing recommendations for enhancements and optimizations.

Qualifications:

• 8+ years of experience in CRM product management, business process management, or a related field.

• Bachelor’s degree in Information Systems, Business Administration, or a related field

• Certified Project Management Professional (PMP).

• Strong understanding of CRM systems and enterprise-wide technology solutions.

• Experience in global CRM program governance and stakeholder management.

• Proven ability to collaborate across multiple business units and drive alignment on priorities.

• Excellent communication and influencing skills, with the ability to advocate for business needs effectively.

• Familiarity with Agile methodologies and backlog management.

• Experience working in a matrixed organization and managing competing priorities.

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM).

• Experience with Salesforce.

• Experience with Jira or Asana.

• Prior experience working within Revenue, Sales Operations, or Customer Service functions.

• Strong analytical skills and the ability to translate business needs into CRM requirements and strategies.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

$175,000.00 - $264,000.00 USD Annual

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.