Homeoffice Senior Client Partner presso Astreya

What this Job Entails: 

The Client Management Director leads a team that provides account analysis, complex issue resolution, quality enhancement, and subject matter expertise. The position is critical for revenue retention and growth. The position requires leading a team of individuals in a high output environment. Strong analytical ability, good relationship building skills, and extensive internal business process knowledge are necessary to succeed in this role.

Scope: 

• Directs and controls the activities of a broad functional area through department managers within the company. 

• Works with other senior managers to establish strategic plans and objectives. 

• Works on complex issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

• Establish a trusted adviser relationship with customers and own those relationships 

• Educate customers on Astreya’s service portfolio 

• Define and monitor success criteria metrics working closely with the customer 

• Focus on the customers continued satisfaction and growth 

• Conduct periodic business reviews to ensure customers are happy and see the value from Astreya 

• Define success plan for at-risk customer and execute the plans in collaboration with functional teams 

• Work to identify and/or develop upsell opportunities

• Handle customer escalations 

• This is a critical role with primary responsibility for the overall solutions to meet client business requirements 

• Participate in campaigns, to drive solution sales across our core pillars

• Responsible for maintaining awareness of competitive activity and product and industry knowledge 

• Take an active role with the client before, during and after the sale to ensure the client is and stays satisfied with the work done 

• Network, develop and maintain great working relationships with sales professionals, decision makers, and procurement officers 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience 

• Builds and strengthens relationships with executives and/or major customers. 

• Ability to effectively present ideas and information in a professional business environment 

• Excellent solution selling capability 

• Effective time management skills, with strong organization and prioritization abilities

• A positive, can-do attitude with a desire to continually improve performance and take it to the next level

• Ability to utilize search engines and other business resources to gather relevant data and facts, and able to synthesize and apply the information appropriately

• Outstanding written and oral communications skills

• Ability to travel 30-50% Demonstrated sales and account development experience with growth in both revenue and gross profit 

• Ability to balance multiple tasks with changing priorities 

• Must be prompt in all follow-up with client’s questions, issues or concerns 

• Experienced in working with customer, departmental, and executive staff Excellent communication, interpersonal, and organizational skills 

• Must thrive in a fast-paced environment and balance multiple projects at once 

• Proactive approach to organization and problem solving 

• Extreme attention to detail 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers