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Gesponsert von CourseraSuperside is looking for a strategic Mid-Market Customer Success Manager to manage and nurture a portfolio of approximately 20 dynamic, predominantly US-based Mid-Market accounts. We offer tailored AI-powered creative solutions, empowering Mid-Market companies to unlock growth through strategic marketing and design services that blend agility with expertise. In this role, you will act as a trusted advisor to customers, ensuring they maximize their value from Superside. Your mission is to drive retention, expansion, and satisfaction by engaging with both end-users and executives, guiding them to adopt, love, and grow with Superside.
At Superside, you’ll have the opportunity to make a real impact by helping Mid-Market brands grow and succeed through innovative creative solutions. You’ll be supported from day one with a robust onboarding program and well-documented processes to ensure you hit the ground running.
This role is different from a Customer Support position. It requires a strategic, proactive approach to our customers, understanding their strategy and future needs before any issues arise. Success in this role requires going beyond support to anticipate customer needs, drive adoption, and implement scalable processes that enhance the customer experience.
