Hybrid eCommerce Customer Engagement Specialist bei Columbia Sportswear Company
Columbia Sportswear Company · Richmond, California of America, Vereinigte Staaten Von Amerika · Hybrid
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Gesponsert von CourseraABOUT THE POSITION
As the Mountain Hardwear eCommerce Customer Engagement Specialist, you’ll combine your obsession with outdoor gear and equipment with your passion for connecting with people to be the voice of our brand. Here you’ll engage with customers to answer technical product questions to facilitate informed purchase decisions, and drive consumer outreach in emerging online channels to elevate awareness and sales. To accomplish this, you’ll work cross functionally to ensure customer satisfaction and unlock a customer-first mentality across all touchpoints.
HOW YOU’LL MAKE A DIFFERENCE
Develop and maintain expert knowledge of product lines to consult and advise consumers on purchases aligned with their intended use and recreation. Customer engagement will be managed across phone, customer service tickets, product reviews, Q&A and social media
Direct product feedback and insights to the Product Management and Ecommerce teams
Assist with evolving and recruiting members for our Pro Purchase Program, and manage third-party pro purchase platforms by supplying updated seasonal creative and delivering required marketing and promotional content
Monitor and improve our Chat AI responses
Manage Group or Bulk Sales inquiries
Support Marketing Partnerships that integrate with ecommerce
Support review seeding efforts
Manage customer feedback surveys
YOU ARE
A natural problem solver, exercising experience and judgement to meet consumer needs
An active listener who can convey a message clearly, concisely, accurately and professionally verbally and in writing
Passionate about connecting with people, building rapport and providing elevated brand experiences
YOU HAVE
High School Diploma or equivalent certification
3+ years of professional experience, supporting customers from service or sales engagements
Demonstrated outdoor, technical apparel and/or equipment knowledge
#LI-SR1
#Hybrid
#Mountainhardwear
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Material job duties that will be considered in evaluating criminal convictions post-conditional offer of employment include cash handling, working with minors, servicing the public, and access to customers' confidential information.Pay Rate: $26.49 - $41.06*Pay decisions are determined by multiple factors, including what the market is paying, a candidate’s capabilities and skills, years of experience, and internal equity.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested. Jetzt bewerben
