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Description

General summary:

This position is responsible for the support and maintenance of all company infrastructure 

hardware.

Essential job functions:

• Implement and maintain premise and cloud based network, security, and computer systems to meet the organization’s current and future requirements.
• Daily administration and oversight of the network and computer systems. This includes the creation, deletion, and maintenance of user accounts, mailboxes, distribution lists, applications, groups and all associated security parameters.
• Responsible for the management, maintenance, and architecture of the company’s
• Storage Area Network (SAN), and virtual environments.
• Responsible for the management of all networking equipment including servers, firewalls, switches, routers, and more.
• Proactively identify, analyze, and resolve network and system problems, performance issues, and computer resource allocation.
• Professionally represent the Information Technology team as a technical consultant on projects.
• Maintain and create, as necessary, project plans and documentation of all system builds and modifications.
• Research, identify, evaluate, and present to management new products and services within the IT field.
• Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of data, systems, and architectural design.
• Interact and coordinate with vendors, suppliers, distributors, and contract consultants.
• Develop and provide reports on network performance and utilization to management.
• Support mobile technologies including cellular phones, tablets, handheld scanners and wireless networking.
• Maintain a good working knowledge of the current industry standard desktop operating systems and major applications
• Responsible for development and documentation of network maps, policies, processes, and procedures related to network, system, and device use and security.
• Responsible for the overall design and growth of the company’s local and wide area networks.
• Responsible for managing the company’s backup environment. This will include the creation of backup jobs, deployment of backup clients, tape rotation, restores, validation, testing, and more as required.
• Provide Tier 3 support. This requires resolution of user and network issues beyond the help desk expertise or security capabilities.
• Requires some afterhours support to include weekend work for support to perform maintenance on production systems and equipment.
• Interfaces with other departments to provide good service.
• Advise management on best course and best practice to meet future goals and projects.
• Using various security tools, identify, fix, document, and report security issues for auditing and reports. 
• Document and inform management and engineers of major security issues. 
• Act as point of contact with vendors.
• Performs other duties as assigned.
• Job duties are subject to change as directed by management.

Supportive job functions: *

• Display good safety and housekeeping practices.
• Provide technical consultation on all other aspects of departmental functions.
• Uses material and equipment effectively.

* These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Requirements

Knowledge, skills, and abilities:

Demonstrated advanced knowledge in: 

1. Past and current advanced skills in building out networks, servers, and storage. 
2. Excellent organizational skills 
3. Superb interpersonal skills 
4. Excellent oral and written communication skills 
5. Microsoft Applications / Operating Systems 

      a. Azure Exchange 

      b. Active Directory / Azure AD 

      c. Windows Server 2003 – 2022 

      d. Azure Cloud Operations 

      e. O365 / M365 

      f. Windows 10 and 11 

     g. Terminal Server

6. Linux Administration 

     a. Ubuntu 

     b. MySQL 

     c. Apache 

     d. PostgreSQL 

     e. NGINX 

 7. Network / Infrastructure 

     a. Firewalls 

     b. Routing and Switching 

     c. Load balancers/HA Proxy 

     d. Wireless networks 

     e. Netapp SAN/Free NAS 

     f. Veeam backup 

     g. VMware 

     h. VPN - Site to site and remote access 

8. Additional desired skills 

    a. SonicWALL 

    b. VOIP – RingCentral 

    c. NICE Contact Center / Call Center 

    d. SharePoint/OneDrive 

    e. MacOS, iOS, Maas360, Apple Business Manager 

    f. NetSuite 

Education and experience

1. Bachelor’s Degree or equivalent experience plus additional specialized training. 
2. Must have 10 years or more experience in networking and systems administration roles
3. Applicable certifications are highly desirable, e.g. MCSE, MCSA, Net+, Linux+, CCN

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 4 Hours sitting
• 2 Hours standing
• 2 hours walking

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 2 hours 
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – Up to 2 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – 0 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – Up to 2 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 35 lbs. – Up to 2 hours 

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – 2 to 4 hours
• Fine Dexterity – 2 to 4 hours

In your job, you may be around the following working conditions. 

• Working on un-protected heights - Up to 2 hours
• Being around moving machinery - Up to 2 hours
• Exposure to changes in temperatures and humidity - Up 2 hours
• Driving automotive equipment - Up to 2 hours
• Exposure to dust, fumes and/or gases – 0 hours
• Exposure to noise – 0 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.