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Remote HLS Senior Integration Engineer

Talkdesk 2 · San Francisco, California, US, Estados Unidos Da América · Remote

  • Senior
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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

As a Healthcare and Life Sciences (HLS) Integrations Engineer, you will serve as a hands-on integration resource and trusted technical advisor for our healthcare clients, with a strategic focus on Epic integrations. You will support and guide customers from pre-sales scoping through implementation and post-go-live success, ensuring secure, ensuring successful implementation of AI-powered solutions. In addition you will share your expertise internally to help elevate our Professional Services practice and overall delivery excellence.

Key Responsibilities

Pre-Sales Support:

  • Act as the technical SME for HLS integrations during the pre-sales cycle, providing solution design, feasibility guidance, and scoping support.
  • Partner with Sales and Solution Architects and Product, to align client needs with platform capabilities.
  • Help estimate the level of effort and define integration best practices for proposals.

Implementation Support:

  • As a billable resource, you will serve as the primary technical resource for clients during projects,  focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. 
  • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
  • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
  • Support post-go-live AI optimization by guiding clients through solution enhancements, adoption, and value realization.

Operational Efficiency & Best Practice Sharing

  • Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth).
  • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.
  • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
  • Provide field insights to Product and Engineering to drive continuous improvement of integration capabilities.

Project Methodology & Documentation:

  • Contribute to refining project templates, discovery tools, and delivery methodologies specific to the healthcare vertical.
  • Ensure documentation reflects regulatory requirements, clinical workflows, and common technical integration patterns.

Preferred Background

  • 5+ years of hands-on Epic integration experience within healthcare systems (required).
  • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. 
  • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
  • Languages such as: JavaScript, MUMPS (M), Python, SQL.
  • Strong understanding of AI-driven contact centers and healthcare automation use cases.
  • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
  • Excellent communication and stakeholder management skills, including executive presence.
  • Strong problem-solving skills and a proactive, outcome-driven mindset.

 

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.