
Hybrid Customer Experience Specialist- Product
Lightricks · London, United Kingdom , Reino Unido · Hybrid
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Lightricks · London, United Kingdom , Reino Unido · Hybrid
SWIFT · London, United Kingdom, Reino Unido · Hybrid
SWIFT · London, United Kingdom, Reino Unido · Hybrid
SWIFT · London, United Kingdom, Reino Unido · Hybrid
Lightricks · London, United Kingdom , Reino Unido · Hybrid
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Patrocinado por CareerFoundryLightricks, an AI-first company, is revolutionising how visual content is created. With a mission to bridge the gap between imagination and creation, Lightricks is dedicated to bringing cutting-edge technology to the creative and business spaces. Our AI photo and video generation models, which power our apps and platforms including Facetune, Photoleap, Videoleap, and LTX Studio, allow creators and brands to leverage the latest research breakthroughs, offering endless control over their creative potential. Our influencer marketing platform, Popular Pays, gives creators the ability to monetize their work and offers brands opportunities to scale their content through tailored creator partnerships.
Lightricks is seeking an experienced, empathetic, solutions-oriented Customer Experience (CX) Specialist to join the Product CX team in our London office, supporting users by addressing inquiries related to product functionality, troubleshooting, and general usage. As a CX Specialist in this essential team, you will handle a diverse range of product-related questions, ensuring swift, accurate, and meaningful responses that enhance the overall customer experience. You’ll play a critical role in understanding the functionality of all our products, escalating technical issues when necessary, and collaborating with cross-functional teams to improve user experiences. Additionally, you will advocate for our users by providing valuable insights to inform product improvements. This role will allow you to leverage your problem-solving skills and attention to detail, contributing to projects and initiatives that shape an exceptional, seamless experience for all users. If you are a proactive, quick learner ready to make a difference, we’d love to meet you!
If you’re passionate about delivering excellent customer service, excel at navigating complex enquiries, and want to be part of a collaborative and forward-thinking team, we’d love to hear from you!
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