Crm Empregos à distância e ao domicílio em Dublin, IE ∙ Página 1

POSITION SUMMARY

The purpose of this field-based position is to provide scientific and technical support to veterinary customers within their territory on the health, diagnostics, and disease control of the Companion Animals in their care. The person in role is required to work closely with Sales and Marketing Managers and Account Managers (AMs) using their veterinary expertise to support the delivery of sales growth and market share gains.

The CA Tech and PV Lead handles product complaints, conducting thorough investigations around product issues and bringing cases to resolution for customers based on the Island of Ireland. They also ensure the reporting of adverse events is compliant with Standard Operating Procedures and regulatory guidelines, both within Zoetis and to the relevant regulatory authorities in the Republic of Ireland and Northern Ireland and work in collaboration with the regional structure to ensure timely reporting and resolution of major cases.

Having this role in our structure ensures our scientific resources and technical activities create and deliver unparalleled value to our customers. It’s a major differentiator, creating competitive advantage and contributing to the growth of our business while supporting our compliance before authorities and industry stakeholders.

POSITION RESPONSIBILITIES

Companion Animal Technical support in CA Practices

• Develop mutually beneficial long term partnerships with our customers based on veterinary expertise, respect & reputation
• Maintain high level of expertise with the evolving Companion Animal portfolio of products, services, pricing and competition
• Grow the customer’s product usage using technical and business knowledge. Deliver programmes that improve animal health and productivity
• Align activities and support at practice level to the Account Manager plans, to relevant marketing programmes and to management direction
• Plan and implement the Key Opinion Leaders (KOL) management activities including KOLs identification, profiling in CRM System and managing annual plans for active KOLs in line with current product focus and future product development and launches
• Offer support, training and coaching to AMs and colleagues in the country team, sharing expertise and adding value to our customers
• Participate in brand cross functional teams, supporting the creation and implementation of Marketing Plans and tailor made activities to relevant customers

Compliance and Pharmacovigilance

• Be the responsible person for veterinary pharmacovigilance (PV) in the Island of Ireland operations
• Reporting of adverse events in compliance with Standard Operating Procedures and Regulatory guidelines, both within Zoetis and to the relevant regulatory authorities in the Republic of Ireland and Northern Ireland
• Management and handle of product complaints and adverse events, conducting thorough investigations around product issues and bringing cases to resolution for customers based on the Island of Ireland
• As required, delegate PV activities to other suitably qualified and trained individuals within Zoetis – together acting as the ‘designated persons for pharmacovigilance’ and the ‘local PV team’
• Work in collaboration with his/her Supervisor and the Regional PV team to ensure timely reporting and resolution of major cases.
• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy ensuring all colleagues are frequently trained and up to date with PV reporting duties

ORGANIZATIONAL RELATIONSHIPS

• All of the Zoetis Commercial Team in the Republic of Ireland and Northern Ireland, with specific focus on Sales Area and Other Technical Manager
• Active participation on Companion Animal Planning activities, including Marketing
• Interaction with other markets CA Tech peers / PV leaders in the region when required
• Regulatory & Quality Affairs Team
• Regional / Global PV teams
• End Customers i.e. Vets and Buying Groups

RESOURCES MANAGED  

Financial Accountability

The role has direct involvement on the Revenue Generation through frequent interactions  with customers and will be included in the SIP (Sales Incentive Plan) with specific target per major products/categories supported

Supervision

The role does not have direct reprots

The role reports to the Veterinary Operations (Vet Ops) & Livestock Marketing Manager

EDUCATION AND EXPERIENCE

- Degree Qualification in Veterinary Medicine (DVM)

- Certificate of specialisation in a relevant disease management or animal health area is beneficial

- 3+ years Technical veterinary experience in corporate animal health industry is desirable

- Proven experience managing and dealing with Phamacovigilance & Compliance policies

- Strong interpersonal and communication skills with a key capability to build and maintain effective relationships.

TECHNICAL SKILLS REQUIREMENTS

Desirable experience and skills on Sales automation / FFE / CRM systems

Advanced and Demonstrable capabilities preparing reports and presentations to Sr Managers and Customers, etc

Strong communication skills with the ability to synthesise complex topics for non technical stakeholders

Strong relationship building skills

Process Automation mindset and Business acumen

Advanced Excel.

PHYSICAL POSITION REQUIREMENTS

Remote / Customer Faced position with very frequent travel within the Island of Ireland.

Drivers Licence required

Occasional foreign travel

Legal statement as below

This job advert indicates the general nature and level of work expected.  It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.  Additional position specific requirements/responsibilities are contained in approved training curricula. 

Visa status re must be eligible to work and live in Ireland as below

Colleague must be legally eligible to live and work in Ireland.

Summary of our Benefits

In addition, to being part the world leading animal health company focused on the needs of those who raise and care for animals we offer a range of benefits such as competitive salary, bonus, 25.5 days holiday per annum plus public holidays,  a defined contributory pension plan, private medical insurance for you and your family and empowered flexible working, to name a few. Please note that the benefits outlined are subject to change based on organization decision.