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About the Opportunity

What You’ll Do

Under the direction of the Director of Building Services, this role is responsible for ensuring a clean and safe working environment for the university community. Responsibilities include:

• Inspecting all areas, including classrooms, to oversee physical plant services personnel and ensure compliance with departmental standards.
• Training staff, monitoring performance, and conducting formal written inspection reports to assess department operations, including equipment, chemicals, supplies, and materials used.
• Responding to customer concerns via phone, electronic mail, and in person, providing timely resolutions to service requests.
• Performing administrative duties, such as tracking employee attendance, coordinating special cleaning requests, and assisting with training materials and programming.
• Reviewing and monitoring contract cleaning vendors to ensure compliance with Building Services guidelines, inspecting tasks and frequencies regularly.
• Conducting daily inspections of classrooms and event spaces to ensure proper setup and maintenance for open houses, dedications, commencements, and other special events.
• Inputting work requests for Services and Trades as needed based on inspections and observations.
• Following emergency protocols and taking appropriate action in situations such as floods, fires, and snow/ice conditions to ensure the health and safety of the university community.
• Managing daily inspections and yearly maintenance of classroom spaces, ensuring the upkeep of supplies, furniture, window treatments, AV equipment, projection screens, flooring, ceiling fixtures, and lighting.

What You’ll Need

• A minimum of five years of supervisory experience is preferred.
• Strong verbal and written communication skills, with the ability to direct and motivate others.
• Experience with Microsoft Word and Excel is required.
• Proven ability to interact with all levels of administrative personnel.
• Must be able to work overtime as required.
• Must possess a valid Massachusetts driver’s license and pass the university physical exam.
• This position requires a criminal background check.
• Considered Essential Personnel—this is a condition of employment.
• All University staff members must successfully complete a 90-day probationary period.

Schedule:

• 40-hour workweek – Sunday & Wednesday - Saturday, 9:30 PM - 6:00 AM (Tuesday 9:30 PM start)
• Job description and schedule are subject to change based on university needs and demands.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.