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Hybrid Business Accountability Associate

Wells Fargo & Company · Bengaluru, India, Índia · Hybrid

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About this role:

Wells Fargo is seeking a Business Accountability Associate in Cards & Merchant Services (CMS)


In this role, you will:

  • Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups

  • Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities

  • Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives

  • Collaborate and consult with mid-level managers or cross-functional business partners


Required Qualifications:

  • 6+ months of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education.


Desired Qualifications:

  • Consumer lending experience, preferably in credit card

  • Quality Assurance experience

  • Knowledge and understanding of analytical methods used in root cause analysis

  • Strong analytical skills with high attention to details and accuracy

  • Ability to identify issues and escalate in a timely manner

  • Excellent verbal, written, and interpersonal communication and presentation skills

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

  • Knowledge and understanding of Fiserv will be an added advantage


Job Expectations:

  • Perform system or documentation reviews to validate controls are working as designed and employee processing is in compliance with Wells Fargo procedures and policies.

  • Record exceptions and escalate to the first line of defense business area for resolution.

  • Provide control performance feedback to internal partners, score and track expectations and results.

  • Collaborate and consult with team management and internal partners for escalation resolution and final quality assurance effectiveness decisions.

  • Present recommendations to develop, implement, and monitor control effectiveness for supported lines of business.

  • Develop procedural documentation and databases to support work.

  • Monitor quality assurance processes to identify gaps and ensure change management procedures are followed

  • Support quality assurance audit, exam and testing deliverables and line of business engagements status reporting.

Posting End Date: 

11 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.