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Information Technology Specialist

Department: Judicial Branch

Location(s): Washington, District of Columbia, San Antonio, Texas

Salary Range: $106932 - $195200 Per Year

Job Summary: The Information Technology Specialist - Implementation and Operations Lead position is in the Department of Program Services (DPS), Case Management Systems Office (CMSO), Federal Judiciary Digital Services Division (FJDS). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders.

Major Duties:

• The Information Technology Specialist - Implementation and Operations Lead position reports to the to the Senior Technical Delivery Manager in the Case Management Systems Office (CMSO). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders. The Implementation and Operations Lead plays an integral role working closely with other DPS divisions and AO offices, including the Court Services Office and the Department of Technology Services. The Implementation and Operations Lead is responsible for Implementation and operations, maintenance, upgrade, and disaster recovery of the Case Management Modernization product. The duties of the position may include, but are not limited to: Leading initial scope assessments, creating work plans and roadmaps, and overseeing the execution of implementation plans. Maintaining and managing deployment project plans and performing resource planning to identify resource needs. Managing pilots and early adopter efforts and identifying system improvements. Researching, analyzing, and creating implementation strategies that consider timelines, impacts, and risks. Managing delivery scope and budget. Providing high-level implementation and integration procedure guidance and recommendations to the courts. Serving as the escalation point of contact for implementation issues. Directing cross-functional implementation teams and providing best practices in deploying new systems to customers. Reviewing and approving standard operating procedures in partnership with IT operations team. Ensuring project success by identifying potential risks and devising strategies to mitigate them. Ensuring a smooth transition to operations post-go-live and ramp-up. Creating documentation that enables the transition from implementation to post implementation support. Collaborating with customer and operations leadership to ensure all processes are adhered to throughout the implementation process. Establishing and managing relationships with courts and stakeholders. Tracking and monitoring onboarding courts and the product adoption percentage. Identifying opportunities to improve enterprise-level systems using emerging technologies. Understanding and solving complex organizational problems that often mix technical and operational challenges. Providing leadership in technical discussions and solution implementations, upgrades, enhancements, and migrations. Collaborating with peers to establish program vision, priorities, and project schedules based on enterprise architecture standards and industry best practices. Ensuring all systems are developed and maintained based on the approved configuration and release management policies and procedures. Improving IT risk management and mitigation, ensuring risks are considered early in the development process. Ensuring all application codes are developed for the appropriate level of availability (e.g., replication, disaster recovery, load-balanced) based on customer business requirements and best practices. Working with a group of people with differing opinions and views and considering all "outside the box" thinking to arrive at the best conclusion.

Qualifications: Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated expert level experience rolling out and maintaining a large cloud-based enterprise system with a diverse set of personnel and legacy systems.

How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 08/04/2025 to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12759839

Application Deadline: 2025-08-04