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At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Position Title:  Mail Processing Center (MPC) Receiving Clerk (Non – LO- No Consumer Contact)                

Department:  Mail Services                                                                        

Job Status:  Full Time/Hourly  ­­­­­­­­­­­­­­­­­­

Reports to:  Mail Processing Center Team Lead                                  

Amount of Travel: None

Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.  Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence.  We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.

The MPC Receiving Clerk is responsible for receiving all incoming mail and pages for the Mail Processing Center.  This position reports to the Mail Processing Center Team Lead and is responsible for both the intake of packages that arrive via FedEx, USPS, UPS, and other carriers/couriers, as well as ensuring the successful shipment of outgoing packages by the same suppliers.    

Receiving incoming mail and packages

• Receives and scans all incoming trackable packages into Envoy software system.
• Sorts all incoming UPS and FedEx mail based on recipient address, prioritizing loan closing deals and delivering to imaging.
• Labels all incoming (non-deal) packages and organizes in storage area.
• Notifies Mail Clerks when courier mail has arrived for expedient processing.
• Alerts leadership to adjustments, changes, and potential issues of mail/package deliveries.

Cross Team Communication and Collaboration

• Communicates with team members throughout the enterprise regarding their packages and deliveries.
• Receives deliveries and collaborates with business units for the retrieval of high volume/count deliveries.
• Edits Envoy recipients and points of contact as needed for teams throughout enterprise.

Vendor Support and Collaboration

• Communicates with FedEx ground and express drivers for incoming and outgoing packages.
  • Follows up when driver is not at location during times scheduled.
• Works with third party courier service to receive all incoming mail from USPS.
• Receives supply deliveries as well as daily outgoing mail to be delivered back to USPS.
• Assists with any third-party delivery companies that need to make drops at the Home Office.

Mail Clerk Support

• Sorts and processes incoming mail when needed.
• Provides excellent customer service via the service window, email, and phone calls.
• Assists with returned and certified mail.
• Supports the overall processes and functions of mail services.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Must be able to exchange accurate information at all times.

PHYSICAL DEMANDS:

• Must be able to lift 25 pound plus packages/boxes.
• Must be able to remain standing and active 75% of the time.
• Will be operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

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