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Sr. U/X Researcher

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview

As our first dedicated UX Researcher at Rectangle Health, you will have the opportunity to shape the research function from the ground up, evangelizing the role of data-driven-design across the organization. We are seeking an experienced Senior UX Researcher who can lead research initiatives to uncover insights, inform product decisions, and advocate for user-centric design across the organization. While the primary focus is on research, this role will also require flexibility to produce light UX design artifacts.

A successful candidate will be comfortable conducting qual/quant research, creating and executing A/B tests, leveraging product analytics, conducting competitive analysis, and confidently presenting actionable recommendations. You will work closely with our Product Operations function to ensure that we have the systems in place to effectively manage research at scale. As a key member of the UX team, you will also facilitate research and design workshops and help foster a culture of research-informed decision-making across the team.

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties

• Plan, design, and execute both qualitative and quantitative user research (including interviews, surveys, usability testing, desk research, and A/B tests) to guide the product development lifecycle from initial concept through to post-release optimization.
• Collaborate with Product Marketing to conduct competitive analysis to understand market trends, best practices, and opportunities, leveraging tools like Crayon and working with internal SMEs.
• Work with Product Operations to set up and optimize user research operations, including panel recruitment, research workflows, data storage, analytic tools.
• Develop user journey maps and empathy maps to visualize and design optimal user experiences, working with SMEs across the organization such as product, support, implementation, marketing.
• Collaborate with product managers, designers, engineers, and stakeholders to translate research findings into impactful solutions.
• Advocate for the user throughout the product lifecycle, ensuring research insights are effectively communicated and applied.
• Create and share compelling research artifacts (presentations, reports, infographics) to evangelize research findings.
• Support modest UX design work, including low-fidelity wireframes, sketches, and prototyping utilizing Figma and FigJam.

Minimum Qualifications:

• 5+ years of experience in UX research, preferably in healthcare tech.
• Startup experience working in a fast-paced agile environment.
• Proficiency in both qualitative and quantitative research methods.
• Experience setting up and analyzing analytics tools and conducting A/B tests (we use Pendo and Quicksite)
• Strong research portfolio with examples of how you led research efforts that resulted in demonstrable product outcomes
• Strong understanding of UX design principles with the ability to create low-fidelity wireframes.
• Excellent communication skills with a proven track record of presenting findings to cross-functional teams and senior leadership.
• Experience facilitating design thinking workshops or similar design/discovery sessions.
• Self-driven, proactive, and able to evangelize the value of UX research across the organization.
• Enthusiasm for leveraging AI tools where appropriate
• Service design experience a plus.

Our users come from diverse backgrounds, and we believe our team should too. We value different perspectives and experiences to build better products for everyone. 

About Us:

A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers.  The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance.  Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use and scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.