Offerte di lavoro in remoto e a domicilio a USA, TX, Irving ∙ Pagina 1

Position Description 

The Returns Analyst is a position that, as part of the Reverse Logistics team, will support efforts to reconcile and collect returns credit from manufacturers, and ensure compliance with manufacturer policies and agreements. Primary responsibilities include organizing and analyzing policies and historical returns data to ensure McKesson and McKesson’s customers receive the appropriate returns credit. To accomplish this, the Returns Analyst will perform reconciliation tasks in a dedicated return system and engage with manufacturers and internal stakeholders to explain McKesson’s methodology and strategy for returns reconciliation. The Returns Analyst will deepen McKesson’s understanding of returns policies, the returns reconciliation process, and manufacturer relationships related to product returns. This role will continuously monitor systematic reconciliation of returns and develop written reports to communicate reconciliation results to management and make recommendations as appropriate. The department currently uses SAP, web-based reconciliation systems, robotics, and relies heavily on Excel. 

Key Responsibilities 

• Research supplier exception items to determine validity and provide appropriate support to substantiate McKesson’s position 

• Proactively work with suppliers to ensure compliance with agreements, specifically returned goods policies, and notification timelines and requirements. Responsible for the escalation of compliance issues. 

• Perform reconciliation and analysis of accounting information for complex suppliers and customers 

• Respond promptly and accurately to incoming supplier and internal inquiries, escalating if needed to the appropriate resource(s).  Fully understand and assess reported issues to determine prioritization. 

• Handle advanced/critical/sensitive issues that could result in a loss of income or negatively impact supplier relationships 

• Special projects – involves reaching out to internal stakeholders, IT, and suppliers to research and resolve disputes, and enhance product packaging and shipment processes 

• Identify opportunities and recommend solutions for process and automation enhancements 

• Work system exception reports on a daily basis and utilize reporting to identify possible quality issues 

• Perform data analysis, identify trends, and continuously audit and analyze large volumes of data 

• Learn and research data sources within McKesson, across various business units and systems