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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Organization Overview:

Tech at Lilly supports operational excellence and productivity efforts through utilization of information and technology.   This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & increase efficiency.  

This Dedicated Tech at Lilly position will be part of the LTC-South Tech at Lilly MQ Infrastructure Team. The Tech at Lilly MQ Infrastructure team is purposed to deliver and provides IT support for Manufacturing & Quality hardware, process and building automation equipment installation, end user support, and special project custom applications.

Tech at Lilly develops and sustains capabilities through the use of cutting-edge technologies akin to those employed by leading technology companies. What sets Tech at Lilly apart is our commitment to leveraging technology to further our mission of improving global health, exemplified by initiatives such as data-driven drug discovery and connected clinical trials. We recruit top technology professionals from diverse backgrounds, enabling us to benefit from a wide range of knowledge, skills, and perspectives. This diversity fosters innovative solutions across all areas of our business.

Tech at Lilly supports operational excellence and productivity efforts through utilization of information and technology. This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & programs speed in the digital plant evolution environment.

To achieve Lilly’s vision, we collaborate with business partners to enable seamless operations, data insights, and flawless execution.

Responsibilities:

• Analyze technical requirements for workstation infrastructure.
• Coordinate with vendors regarding requirements and costs.
• Develop solutions utilizing automation and generative AI.
• Install and configure workstations and provide hardware/software support.
• Manage Manufacturing and Quality Telecom, networking, wireless, and cellular infrastructure.
• Provide GMP-compliant infrastructure platforms.
• Train team members on new equipment and software.
• Troubleshoot issues with Citrix, RealVNC, VDI, Linux, iGel, Windows OS, and Telecom.
• Consult on infrastructure, compatibility, and configuration issues.
• Plan hardware and software upgrades.
• Plan and coordinate telecom upgrades or other projects as needed
• Support validation and testing of upgrades.
• Ensure GMP data integrity in system validations.
• Create documentation to standarize processes
• Act as Liaison between the business and local telecom teams to manage projects and task.

What You’ll Be Doing:

Collaborating across MQ sites to streamline and standardize infrastructure solutions for Indianapolis Manufacturing sites.

How You’ll Succeed:

• Understand Manufacturing and Quality processes to anticipate IT needs.
• Work globally to solve complex MQ problems.
• Define global IT support and delivery processes.
• Provide technical knowledge and monitor compliance with reference architecture.
• Collaborate with Enterprise IT Architects to identify innovative technologies.
• Align with Data Architecture Standards.
• Work with Cybersecurity to implement Tech@Lilly operating principles.
• Translate Cyber Security requirements into implementation specs.
• Act as a technical liaison between IT and Business Partners.
• Stay updated on trends and opportunities.
• Mentor global and local team members on technology and design.
• Assist in executing IT designs with minimal disruptions.
• Drive value by leveraging new technology.
• Strong knowledge of telecom, wireless, cellular, and networking infrastructure.
• Good understanding of GMP requirements.
• Innovation in Generative AI and Automation.
• Knowledge of distributed S95 Level 3 solutions and business intelligence.
• Ability to thrive in a dynamic environment with multiple manufacturing sites.
• Influence others and build key relationships.
• Self-management and strong communication skills.
• Broad learning agility and open-mindedness.
• Technical growth, customer focus, and problem-solving skills.

Basic Requirements/ Qualifications:

• Bachelor’s Degree in IT, Engineering, or related technical field. 

• 5+ years of relevant experience.
• Strong networking and telecom skills.

OR

• High School Diploma/GED with 10+ years of technical support experience.
• Proficient in networking architecture, troubleshooting, routers, switches, and telecom.

• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position. 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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