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Workday Technical Specialist | Hatfield I Hybrid 2 days in the office 

About Us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly 

What is the role?

• Triage, diagnose, and assign/resolve day-to-day issues/queries originating from business stakeholders and end-users raised through our case management system - ensuring that they are addressed in a timely manner.
• Take ownership of issues and diagnose and resolve either individually or with support of team
• Provide subject matter expertise on the: administration, functionality, maintenance and operational effectiveness of Workday system.
• Review existing configurations and suggest improvements and advise on best practice and ways to increase efficiency.
• Regularly report on any defects and identify root causes in order to provide resolutions.
• Provide project support, ensuring that deliverables are fully met through solid system/solution design. Evaluate impacts to other applications and related Workday services.
• Support twice-annual Workday releases, including identifying and communicating related impacts and enhancement opportunities.
• Support in developing new and improving existing solutions to ensure they fit business needs.
• Maintaining a repository of knowledge around Workday configurations/changes, including team training documents.
• Identifying and communicating system functionality changes to the business super users.
• Develop and maintain strong relationships across all relevant business areas to fully support the Workday solution.
• Be comfortable collaborating with system vendors in order to maintain alignment between suppliers and the Ocado business.

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

We'd love to hear from you if you have

How  you’ll do it…you will be

• Proven Workday experience in more than one core Workday modules, HCM, Compensation, Advanced Compensation, Time, Absence, Talent, Recruitment, Learning, Expenses, Reporting, and Security.
• Experience in HR information systems, related processes and services solutions, and in-depth expertise in HR information system technologies.
• Aware of Data Privacy relating to HR data capture and maintenance.
• Highly proficient in Microsoft Excel.
• Experience in maintaining systems that support complex organisations.
• A great communicator – Excellent interpersonal, oral and written communication skills.
• Proven record of setting delivery commitments and meeting expectations.
• Able to multitask in a fast-paced environment.
• Solution focused – look to identify opportunities to improve processes.

• System experience in working as a technical 3rd line support team with an outstanding service mentally.
• Strong sense of ownership and ability to follow tasks through to completion.
• Collaborative. You are able to work as part of a team in a constructive way.
• Decisive and analytical, with close attention to detail
• Experience of implementing updates/upgrades on business systems
• Ability to translate complex business interactions into technical configuration
• Supplier management skills – gravitas to engage senior stakeholders 

What we offer you...

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

• A Work from Home policy that sees you in the office typically 40% of your time (depending on project requirements)
• 30 days ‘working from anywhere’ policy 
• Wellbeing support through Apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

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