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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The MarTech Operations Specialist will support the Personalisation and MarTech Team in managing the day-to-day Personalisation and Martech operations function. This role is responsible for ensuring adherence to SLAs and turnaround times, assisting with capacity management, embedding operational processes and continuous improvement initiatives within the campaign delivery team.
The incumbent will actively monitor workload distribution, supporting operational reporting, and help drive executional excellence across the Personalisation & Martech function

Job Description

Key Responsibilities

1. Campaign Operations Support

Support the day-to-day management of campaign execution workflows, ensuring customer engagement activities move smoothly through brief, build, QA, and deployment stages.
Track and monitor campaign delivery against SLAs, escalating risks or potential delays.
Embed and enforce standard operating procedures (SOPs) across the execution team to ensure process consistency and governance compliance.

2. Capacity & Workflow Management

Assist with managing team capacity plans by monitoring workloads across team members and reallocating tasks to optimise delivery.
Support weekly capacity planning sessions to balance demand and available resources, helping prevent bottlenecks and workload imbalances.
Maintain a live workload dashboard or tracker to provide visibility of in-flight and upcoming campaign requests.

3. Process Improvement & Embedment

Work closely with the MarTech Enablement Manager to embed new processes and continuous improvement initiatives within the team.
Assist in documenting process improvements, ensuring teams are informed and trained on new ways of working.
Collect feedback from the operations team and stakeholders on potential process bottlenecks or improvement opportunities.

4. SLA & Governance Monitoring

Proactively monitor SLA adherence across campaign activities, highlighting trends and recurring issues to leadership.
Support quality control efforts by ensuring campaign build and execution processes are followed as per governance guidelines.
Assist in collating operational risk and incident logs for analysis and reporting.

5. Reporting & Administration

Compile weekly operational reports on campaign throughput, SLA performance, and team capacity utilisation.
Maintain updated documentation of execution workflows and process guides.
Assist in preparation of materials for retrospectives, team meetings, and performance reviews.

Person Specification

Education & Experience

Diploma or Bachelor’s degree in Operations Management, Marketing, Business Administration, or a related field
Minimum 1–3 years’ experience in marketing operations, project coordination, or business operations (preferably within financial services, telecoms, or a marketing team)
Exposure to campaign operations or Martech environments (e.g., CRM platforms like Salesforce Marketing Cloud, Adobe, or similar) is advantageous

Knowledge & Skills

Basic understanding of operational workflows and process optimisation
Strong administrative and coordination skills
Excellent attention to detail and organisational abilities
Ability to manage competing priorities and escalate risks effectively
Intermediate proficiency in Excel / Google Sheets (for capacity trackers, reporting, etc.)
Strong interpersonal and communication skills
Problem-solving and a proactive mindset

Competencies

Executional Discipline & Follow-Through
Organisational Agility
Team Collaboration & Support
Proactive Problem Solving
Results Orientation & Accountability
Adaptability in Fast-Paced Environments

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised