E-Commerce Operations Manager presso Tillys

Who We Are

At Tillys, we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

Position Summary

We’re looking for a detail-oriented and proactive Operations Manager to support or Ecommerce Distribution Center.

Key Responsibilities

A typical day may include:

• Understand the mechanical and technical operations of the sorter devices.
• Troubleshoot problems and drive productivity improvements.
• Facilitate communication among associates to ensure a continuous flow of products to and from sorters and back stock areas.   
• Develop solid training programs for a bilingual staff that drives improvement in accuracy and productivity.
• Develop and monitor productivity tracking methods and develop baseline goals for each area of accountability.
• Participate in planning and coordinating remodeling activities affecting their area of responsibility. 

·         Perform usual management functions: coaching, counseling, promoting company practices/policies, fostering teamwork, preparing and presenting reports/results.

• Other duties as required
• Ability to understand PL Reports and WMS
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Qualifications

Your experience brings:

• Ability to handle medium physical labor while juggling multiple products at the same time.
• Ability to reprioritize projects frequently.
• Must have ability to multitask

Education & Experience

• Able to effectively utilize basic office equipment.
• High School Diploma required.
• Bachelor’s degree preferred.
• Minimum 5 years’ experience as Operations Manager
• Excellent interpersonal skills
• Proficient in English
• Excellent written/grammatical and verbal communication skills.
• Bi-lingual is a plus

Work Environment & Physical Demands

• Typical warehouse environment with moderate level noise exposure.

• Ability to sit or stand for extended periods
• Occasionally/Regularly lift/move up to 35 lbs. and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities

Leadership & Team Development

As a leader at Tillys, you are expected to set the tone for your team through integrity, inclusion, and a solutions-oriented mindset. We look for individuals who lead by example, inspire collaboration, and consistently align team performance with company goals. Leaders are empowered to mentor talent, drive operational excellence, and cultivate a culture rooted in proactive collaboration, curiosity, accountability, and a growth mindset.

Tillys supports ongoing leadership development through hands-on learning, cross-functional exposure, and advancement opportunities tailored to individual growth paths.

Compensation

Annual Range: $85,000 - $88,000
Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA — minimum of 5 days per week in-office.

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings
• Weekly Office Snacks – Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.