Sql Remote-emplois à fayetteville ∙ Page 1

About the Department

Join a team that plays a vital role in keeping critical enterprise systems running smoothly and efficiently. The ITS ERP Specialist I role is ideal for someone who enjoys problem-solving, improving processes, and ensuring technology supports the needs of both users and the organization. You’ll work in a collaborative environment where attention to detail, clear communication, and a focus on continuous improvement are highly valued. Your efforts will help optimize system performance, enhance security, and support innovation across the organization.

Position Duties

• Ensure that all enterprise system related incidents are tracked and handled in the shortest possible time frame for resolution and that solution steps are properly documented in the related incident to develop a long-term knowledge base.

• Document service requests in help desk system, investigates problems, determines appropriate actions, discusses actions with appropriate stakeholders, implements approved actions, and communicates progress of service requests throughout process until resolution.

• Assist in ensuring that the end users have optimum use of the system. Monitors and maintains enterprise systems security.

• Responsible for documenting process changes and communicating effectively with users and vendors.

• Perform technical implementation activities, software evaluations, and unit testing of enterprise systems and modules.

• Analyze and advise management of workflow issues and data integrity problems and offers recommendations for resolution.

• Follow, document and track change management and user authorization processes.

• Test new system functionality, reports, and queries in test databases.

• Provide input into improving system reliability, availability and performance.

Minimum Qualifications

Other Qualifications

• Knowledge of data relationships, reporting tools, basic relational database skills, and organizational business practices.

• Knowledge of the methods, procedures, and policies of Cumberland County as such pertains to the performance of the essential duties of the position; and principles and practices of managing an ERP System.

• Skilled in use of popular and specialized computer-driven word processing, spreadsheet, and database programs; organizing workflow and coordinating activities.

• Skilled in strong communication and presentation ability, initiative, and has a result-oriented personality.

• Skilled proficiency with Microsoft Office products.

• Skilled with SQL query language, systems analysis and design skills.

• Ability to analyze and define ERP requirements for data, workflow, logical processes, hardware and operating system environments.

• Ability to develop, document and execute test plans of ERP solutions; and keep abreast of the functionality of the organization’s ERP services and systems.

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.