Python Remote-emplois à chandler ∙ Page 1

Position Summary: 

If you’re bright, highly motivated and want to make a difference in education, then join our trailblazing EdTech team! We’re catapulting secondary education into the digital age with our award-winning online curriculum and learning platform.  StrongMind is seeking an enthusiastic, tech-focused individual to join our Help Desk team. When staff experience technical issues, you’ll hear their cries and see their heads start popping up and looking in your direction. But you are a person who keeps their cool, and you are able to handle the technical challenges facing you every day. The Help Desk team serves as the beacon of hope.  You fix the problems and retain the humility to ask for help as you learn. You will grow through your experiences and become a highly skilled tech by being part of our diverse technical culture that does not believe in siloed work. If you’d like to bring your cool head and awesome skills to a place that appreciates you, come to StrongMind. Our culture is one of cooperation, collaboration, and amazing people working to bring online education to way beyond just the next level – we want to define what education means.

Primary duties and responsibilities:

• Provide desk side, remote, and phone-based technical support for staff
• Work with remote staff and teachers providing technical guidance and support
• Manage the creation, activation, and deactivation of all necessary accounts
• Configure and image computer systems
• Setup technology for on-boarding new employees
• Perform special projects related to IT support
• Craft “How-To” documentation for common support issues for self-service support
• Troubleshoot and make recommendations to improve the Performance and Reliability of systems
• Use scripts and applications in PowerShell, Python, bash and other industry standard languages
• Follow installation and configuration procedures/standards
• Work as a member of the operations team to ensure environment stability and cohesion
• Perform analysis and follow a structured approach for resolution of issues

Company-wide skills, abilities and expectations:

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external customers
• Maintain a professional code of conduct, including professional language, actions and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Meet quantitative and qualitative performance expectations and requirements

Specific Job Skills/Abilities/Education/Training:

• 1+ years’ experience in a Help Desk position or relevant experience
• Working knowledge of Windows, Apple, ChromeOS operating systems
• Experience with Windows 10, Windows Update Services, and Deployment
• Hands-on experience in troubleshooting hardware issues
• Experience with network printers, DHCP and DNS issues
• Experience with configuring antivirus and security software
• Hands-on experience performing remote, phone-based, and in-person technical support
• Knowledge of command-line scripting and PowerShell

Environmental Conditions: Collaborative open office environment

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way
From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays
A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You
Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human
Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times
Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support
Medical, dental, vision, accrued PTO with 2 extra “Life Happens” days front-loaded, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters
We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States.  At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.

Acknowledgment:

This job description reflects the general scope and responsibilities of the position. Duties may evolve based on organizational needs. It is not intended to be an exhaustive list of all tasks or qualifications associated with the role.