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Hybrid Customer Success Systems and Data Analyst

Magnet forensics · Waterloo / Ontario, Canadá · Hybrid

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Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Summary

The Customer Success Systems and Data Analyst will be a crucial member of the Customer Success team, focusing on the management and coordination of our Gainsight environment, data analysis, KPI and metric management, and coordinating ongoing customer success projects. This role is designed to drive customer satisfaction, engagement, and retention through operational excellence and data-driven decision-making. Reporting to the Customer Success Operations Manager, you will work closely with the Gainsight Administrator to ensure the seamless execution of customer success programs and workflows, as well as continuously optimize processes that support the overall customer journey.