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The Role

The Role
The Warehouse Administrator is responsible for warehouse administration tasks related to the receipt and storage of goods, cycle counts and the scheduling and management of the dispatch of orders, warehouse to warehouse product transfers and returns. 

You Will
•    Responsible for warehouse administration tasks related to the receipt and storage of goods, cycle counts and the scheduling and management of the dispatch of orders, warehouse to warehouse product transfers and returns. • Ensure customer delivery requirements and service agreements are adhered to 
•    Identify and resolve daily service and scheduling issues. Informing and escalating any service issues to management as appropriate. 
•    Responsible for preparation and coordination of reports relating to inventory and logistics, including DIFOT, stock discrepancies, and damage reports. 
•    Manage all warehouse and logistics related administration, including the coding of invoices, reconciliation of costs and site services 
•    Generation, scheduling and coordination of warehouse picks and carrier scheduling including preparation and coordination of truck manifests and commercial documents 
•    Facilitate the picking, scanning and shipping of customer orders, satisfying internal shipping requirements, ensuring quality and accuracy of shipments and supporting documentation is met 
•    Responsible for processing all authorized product returns (C1, CK, C2, C3 & C4 return types) & the proactive scheduling and follow up ensuring inbound KPI is met 
•    Prepare and manage freight claims for damaged or lost product, notifying the national logistics coordinator 
•    Ensure customer collection requirements are met and receipt timelines are adhered to coordinating transport companies to ensure timely collection of units 
•    Identify and resolve daily service and scheduling issues. Informing and escalating any service issues to management as appropriate. 
•    Maintain timely and professional proactive communication with internal stakeholders and transport contacts on issues impacting service and overall performance. 
•    Responsible for administration associated with the return of goods. Ensuring the ERP system JD Edwards is accurate. 
•    Verify Authorised Return Product (APR) documentation ensuring accurate stock movement records are maintained and products are receipted into the correct branch plant in JD Edwards system 
•    Ensure accurate system records match paperwork and the physical unit, including the CA, serial and returns reason, taking any corrective action where required 
•    Ensure all stock discrepancies are reported and corrected in a timely manner 
•    Daily, weekly and monthly reports are completed as required and all customer orders are accounted for and processed for invoicing on the day they are dispatched 
•    Manage the write off and scrap of products in JD Edwards as required and authorized by the workshop and warehouse manager.

You Have:
•    JD Edwards/Oracle One World (ERP Systems) experience
•    Microsoft Outlook, PowerPoint, Excel, & Word experience
•    Previous experience in a returns role or logistics environment 
•    Excellent organization and prioritization 

•    Strong communication skills (both written and verbal), with a focus on excellent customer service
Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
 

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.