Microsoft-excel Trabajos a distancia y desde casa en Farringdon, London, United Kingdom ∙ Página 1

Job Summary:

Company: Live Nation

Department: Customer Experience

Location: Farringdon, London and occasional onsite working at festivals/shows

Reports to: Festival CX Project Manager

Working Hours: Full time with additional event working as appropriate

Contract Type: Permanent

Role Description

Customer Experience coordinator is a key part of the planning for the Customer Experience projects, working closely with the Festival Customer Experience Project Manager.

On a day-to-day basis, CX coordinator key responsibilities will typically involve maintaining project documentation, such as plans and reports; assigning tasks and controlling schedules; communicating the project’s progress to team members and other stakeholders; and updating the project’s budget.

This is an exciting opportunity to join the Live Nation Customer Experience team, where we work across festivals and venues to enhance the fan experience at every touchpoint. A core aspect of our team’s mission is working with partners to elevate the experience while achieving financial success.

The role will also involve various administrative tasks, including booking accommodation, accreditation, and travel arrangements.

What it’s like to work in the Team

The visitors to our venues and festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences.’

To do this we strive to always embody our Fan First Values:

We care: we genuinely care about our fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.

We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business

We communicate: we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice

We take ownership: we take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities

We add value: we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value

We do what’s right: we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Confident user of Microsoft Excel – you’ll need to be comfortable using basic formulae as a minimum skill level. More advanced skills would be an advantage
• Detailed project coordination / planning including joined up thinking
• Ability to delegate whist maintaining an overview of the team
• Experience with booking accommodation
• Ability to disseminate the correct information to all parties involved in the project.
• Ability to prioritise and meet deadlines
• Contracting and managing services and staff
• Exceptional attention to detail
• Excellent communication skills
• Working under pressure and in pressurised situations

Desirable

• Having prior experience working onsite at a festival would be advantageous
• Large scale events working
• Planning and adhering to a budget
• Negotiation and liaison with contractors

Behaviours

• Respond to changing priorities and urgent situations with flexibility to adapt to different environments
• Strong ability to work on own and use initiative
• Confident to solve problems effectively and efficiently
• Ability to interact with staff across all levels of the organisation
• Bigger-picture and forward-thinking mindset

What the role includes

• Achieving tasks, targets and deadlines outlined in the timeline and checklist
• Management of accommodation booking and liaison with all key hotels / staff to ensure staff know where they are staying and the hotel has a record of the booking
• Management of on site catering both in advance and on site
• Keeping the matrix up to date throughout the planning process
• Carry out any research and prepare findings in a comprehensive and concise format
• Attend regular department meetings and provide clear, concise updates to key personnel.
• Organise and attend meetings, providing minutes where necessary.
• Perform general office duties and offer remote support for Zoom meetings.
• Provide on-site support for events at UK and Ireland festival locations as needed.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 10th March 2025. We reserve the right to close applications at any time so encourage early application where possible.

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